Bob Rohrman Toyota

I cannot say enough positive about Marcus Zimmer's attention to this matter. After three (so far) episodes he assures me that the problem is solved, and I trust him, but I still feel a little apprehe attention to this matter. After three (so far) episodes he assures me that the problem is solved, and I trust him, but I still feel a little apprehension each time I get in the car to start it. Thank you Marcus and the Dealership for acting promptly to respond to my problem. More

Our sales guy was nice and well informed and the car was fine. My complaint was with the method of payment. It was complicated and not explained well. We had leased a Toyota and turned it in seven months ea fine. My complaint was with the method of payment. It was complicated and not explained well. We had leased a Toyota and turned it in seven months early and thousands of miles short of the 36,000 mark. For that, they simply came up with a number on what I would receive back on the new car we were also leasing. There were no negotiations, simply a number applied. Also, I was supposed to have a $1,200 discount. Again, looking at the financial sheet, it was impossible to see where it fit in. Finally when we were closing the deal after a 45 minute wait for the finance guy, I asked about the $1,200 and they then realized "oops" it hadn't been applied. All in all, it was confusing and not explained well. We were at the dealership, nearly four hours but the most important part (explaining the finances) was done too quickly and originally not correct. More

We were just looking and deciding whether to get a car and get rid of our truck. The offer was good, we alway bought a Nisson or Honda, so this was a new challenge for us as we are elderly and hopefully and get rid of our truck. The offer was good, we alway bought a Nisson or Honda, so this was a new challenge for us as we are elderly and hopefully this is the last card to buy. Our sales person Kylee was extremely helpful and we bought the car. More

This was a very smooth, easy process from test drive through purchase. Everyone was very friendly and thorough and we feel good about the price we paid. through purchase. Everyone was very friendly and thorough and we feel good about the price we paid. More

The experience with Larry was outstanding. He was very thorough and really took his time to explain all the features of the vehicle. Will definitely do business with him again. thorough and really took his time to explain all the features of the vehicle. Will definitely do business with him again. More

We purchased a brand new 2021 Highlander from Chuck at Bob Rohrman Toyota in March of 2021. We set everything up over the phone and emails as I knew exactly what I wanted. Chuck kindly drove the car 2 hou Bob Rohrman Toyota in March of 2021. We set everything up over the phone and emails as I knew exactly what I wanted. Chuck kindly drove the car 2 hours south to our home at no extra charge. Everything went very smooth with the sale. Less than a month after purchasing our A/C was not working. After taking it to the local dealership, they informed us that the internal computer recognized the broken A/C at the 2 mile mark on the odometer. We did not take possession of the vehicle until after the 200 mile mark. After going round and round with both dealerships and Toyota corporate, my husband was put into contact with the General Manager, Zac Kinch at Bob Rohrman Toyota. He was the most rude and unprofessional person my husband has ever dealt with. He was the sole decision maker that refused to take any responsibility for selling us a broken vehicle, refused to offer any help in getting the issue resolved and just kept telling him we should have taken it back to Rohrman, 2 hours away from home, to get it dealt with. He did not even entertain the idea of taking the vehicle back or covering a payment while we were waiting on parts for approximately two months. Fortunately, Beck Totyota, in Greenwood, IN and Toyota Corporate were much more helpful and got our car back to us much faster than originally expected. We understand that legally, Mr. Kinch did not have to take the vehicle back or help us at all, but ethically it seems like the right thing to do. More

After researching the car I wanted to buy, I went to a After researching the car I wanted to buy, I went to a local dealer to see what they had. As it turned out, that had the model but not the color. A After researching the car I wanted to buy, I went to a local dealer to see what they had. As it turned out, that had the model but not the color. After further research they found the color I wanted and I bought the car. More

I love dealing with Bob Rohrman's Toyota. Everyone is so helpful and takes the time to fit the car to my needs. No pressure to buy a car with a bunch of extra things I don't need. helpful and takes the time to fit the car to my needs. No pressure to buy a car with a bunch of extra things I don't need. More

So happy with our experience! Larry is awesome & dealt with my crazy children while we were at the store. Everyone was so nice & patient with us. Thanks to the other two women who helped watch my girls wh with my crazy children while we were at the store. Everyone was so nice & patient with us. Thanks to the other two women who helped watch my girls while we test drove our vehicle... From sells, to service, to finance everyone was amazing. Thanks again to all! More

Levi and Spencer were both awesome to work with. They were welcoming, answered our questions, weren't pushy, and made things go as smoothly as possible. This was a far better experience than when we test were welcoming, answered our questions, weren't pushy, and made things go as smoothly as possible. This was a far better experience than when we test drove at a different dealership. We would definitely make the drive again to buy from the Bob Rohrman team. More