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Bob Rohrman Kia

Lafayette, IN

4.4
937 Reviews

701 Sagamore Pkwy S

Lafayette, IN

47905

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937 Reviews of Bob Rohrman Kia

December 19, 2021

Would not recommend bob rohrman Kia to anyone, ongoing problems with deal made with bob rohrman Kia, More

by Charsha1953
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gwen McDonald, Patrick Hertz, Jalen Moore, Moises Villa
Jan 05, 2022 -

Bob Rohrman Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 16, 2021

Bob Rohrman Kia made my daughter’s dream of owning her own car come true! Randi did an amazing job from first contact to keys to ownership in an hour! Kia team was fast, friendly, and very professional More

by Chasshowieson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randi Rodriguez
Dec 17, 2021 -

Bob Rohrman Kia responded

Congratulations to your daughter on her new vehicle! We are so glad that our team could make this a top-notch experience. We hope your daughter enjoys her new ride, and we look forward to continuing to serve your family in the future!

December 13, 2021

The service team at Bob Rohrman Kia was very helpful. My engine failed on a road trip and this was the closest Kia dealership. They worked with Kia to replace my engine as part of a recall extended warranty More

by the1stfollower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Sanders
Dec 13, 2021 -

Bob Rohrman Kia responded

Thank you for your business and this review. We're happy to hear our team was able to help and get you back on the road. We appreciate your feedback and wish you safe travels!

December 10, 2021

I appreciate that they were able to check out a few other things in addition to the scheduled oil change. More

by BRUCE_NAILLIEUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Anderson
Dec 10, 2021 -

Bob Rohrman Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 09, 2021

This was the first disappointing visit to Kia. My car was dropped off at 7:00 and I was told it would be several hours. I checked back around noon, and was told it would be later in the afternoon. My husband More

by BACON1
Recommend Dealer
No
Employees Worked With
I don’t remember-I think it was Matthew and Frankie.
Dec 26, 2021 -

Bob Rohrman Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership, and we apologize for any inconvenience due to the delays. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 09, 2021

Great place to purchase a new car, from the first day we pulled in the lot they were Very friendly and helpful. They didn’t have what we wanted but Gwen went to work and found it in a matter of minutes. Log More

by jeoswalt
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Plantenga, Garrett McDonald, Gwen McDonald, Jalen Moore, Gannon McDonald
Dec 10, 2021 -

Bob Rohrman Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Kia, we look forward to having you as one of our valued customers for many more years to come!

December 09, 2021

I was very pleased with the professionalism of the Kia service department this go round. Keep up the good work. It is important to value the customer. Have a blessed day. I gave five stars but it did not More

by BLG
Recommend Dealer
Yes
Employees Worked With
Frankie Sanders
Dec 10, 2021 -

Bob Rohrman Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Kia.

December 09, 2021

I was treated with a smile and a hello when I arrived at the dealership for an oil change on my 2014 Forte. My car service was done in a timely manner with any suggestions for future service at the end of More

by lefemmeramona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot remember his name.
Dec 10, 2021 -

Bob Rohrman Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman Kia. Please don't hesitate to reach out if you need anything else.

December 08, 2021

This dealership is like a family they work to and make you feel right at home More

by MICHELLEARNETT98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randi Rodriguez
Dec 08, 2021 -

Bob Rohrman Kia responded

Thank you, Michelle! Here at Bob Rohrman Kia, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Dec 08, 2021 -

MICHELLEARNETT98 responded

Merry Christmas

December 08, 2021

The service center always does an excellent job of taking care of our Sportage & getting us out quickly. There new Service Center waiting area is excellent. I just wished their sales group was as Professiona More

by GTMISH4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Anderson
Dec 08, 2021 -

Bob Rohrman Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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