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Bob Rohrman Honda

Lafayette, IN

4.6
853 Reviews

821 Sagamore Parkway South

Lafayette, IN

47905

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853 Reviews of Bob Rohrman Honda

December 21, 2021

Courteous. Professional. Wait time getting helped or attended too or acknowledge there will be a wait to get helped. More

by chitwn02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Denny, Luke Rohrman, Jeff Whaley
Dec 22, 2021 -

Bob Rohrman Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Honda.

December 21, 2021

Justin Slaney got me exactly what I wanted. He took time to show me many features my new vechile had to offer. More

by PHONEXX99
Recommend Dealer
Yes
Employees Worked With
Justin Slaney , Bobby Brown, Luke Rohrman
Dec 22, 2021 -

Bob Rohrman Honda responded

Thank you for taking the time to share your thoughts on working with Justin and our team. We're glad to hear we delivered such a great experience!

December 18, 2021

Recommend anyone to go to Rohrman Honda to buy a car. Quick easy process and willing to help any way they can. More

by Ryan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Slaney
Dec 20, 2021 -

Bob Rohrman Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 16, 2021

Bought new car, The finance guy screwed up and it costed me $7000 out of pocket More

by ROBERT.DAYBERRY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin
Jan 02, 2022 -

Bob Rohrman Honda responded

Robert, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 15, 2021

I took my CRV 2015 in to be serviced. I’m so impressed by the professionalism and kindness of the staff. Everything was explained to me carefully and all my questions were answered fully. Wonderful experienc More

by hecate1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young lady I can’t remember her name. Slender with brown hair. , Adam Adrian
Dec 16, 2021 -

Bob Rohrman Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 13, 2021

Good people fast and good price you can’t ask for more Good people fast and good price you can’t ask for more They treat you like a family More

by hmendezjr89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Adrian
Dec 13, 2021 -

Bob Rohrman Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help.

December 11, 2021

We were treated very well. our salesman explained things very well. we enjoyed our experience and were pleased. More

by NWOYTINEK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Denny, Bobby Brown
Dec 12, 2021 -

Bob Rohrman Honda responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Honda. We appreciate your business and hope to see you again soon!

December 09, 2021

I bought new tires at Rohrman Honda about two months ago and have had to return 3 times for additional service on 1 tire that has a slow leak. It appears they may have corrected the problem but the 3 retur More

by mamckillip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Adrian
Dec 26, 2021 -

Bob Rohrman Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 08, 2021

Salesman tried changing agreement before sale was completed and wasn’t honest about vehicle damages. More

by NMSJEP06
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris White & Justin Rogers
Dec 25, 2021 -

Bob Rohrman Honda responded

Nicole, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 03, 2022 -

NMSJEP06 responded

I still haven’t received the physical copies of the complete paperwork that was signed. All they did was email me the pdf version of the paperwork. I was told by the salesman Chris White that I would receive the paperwork copies in the mail. When I reached out to the dealership after a month went by to see where the paperwork was, that’s when I was emailed the paperwork instead of receiving it in the mail. For some people I’m sure that’s fine but, it’s important to me to receive the physical copies to keep in my file records. I will also have to get an estimate on the hood of the vehicle to get the damaged area on it buffed out and the hood repainted. I really wish the salesman would have been more transparent and honest with me about the vehicle exterior and interior issues.

Jan 10, 2022 -

NMSJEP06 responded

No one has contacted me at all as of yet and it shows me that they do t care to either. If I was truly valued as a customer/purchaser, then management would have contacted me right away. But, unfortunately none of them from the dealership or their corporate office have bothered to reach out and make things right with me. All they care about is making the sale regardless of lacking honesty and transparency about the vehicle being purchased.

December 08, 2021

I've always had good experiences with this dealership, they always get me in fast, and taken care of as quickly as they can. More

by ANDREW.BAIRD95
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Adrian
Dec 08, 2021 -

Bob Rohrman Honda responded

Thank you! We appreciate your business, Andrew, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Honda.

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