Bob Pulte Chevrolet
Lebanon, OH
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Simply the best car buying experience. Ever. I cannot begin to express how happy we are with the service we received when purchasing our new-to-us Ford Flex from Skeeter Shaw at Bob Pulte Chevrol I cannot begin to express how happy we are with the service we received when purchasing our new-to-us Ford Flex from Skeeter Shaw at Bob Pulte Chevrolet. There is honestly not one aspect of the experience that I would have changed. To start, Skeeter was extremely likeable - which is refreshing in a car salesman. He was the perfect combination of interested and knowledgable while being forthright and honest. There was no pressure or bs - he was laid back but still engaged. Skeeter was professional, but funny, and extremely pleasant to work with. We have bought more cars than I care to count over the years and never once have we had this type of experience with a salesman. I also wanted to share our impression from a dealership standpoint. This was probably the cleanest dealership we have ever been to. We had both our 3 year old and 19 year old goddaughter with us. All said and done we were at the dealership for about 3 and half hours. The kids were both comfortable the entire time. There was a perfect child size table and chairs set, an easel and crayons and tvs and vending machines that kept both of them quite happy. When the kids were with us during the process Skeeter addressed them personally, remembering details we had shared during our earlier conversations. The sales manager we worked with, Biff, was also just completely enjoyable. He made what can be a painful process quite simple and stressfree. With everything from loan details to warranty information there was no pressure, no bs, just truthful information. When he was expressing an opinion he presented it as just that, a personal opinion, but also provided great logical information as well. And the super cool interactive technology we used to sign the "papers" made the tedious part of the process a little bit fun actually. A couple additional things that may seem small but truly made a big impression: When Skeeter heard me mention to my husband that my cell phone battery was running low he offered to get a charger and charge it - he had a variety of chargers available. Also when we test drove the car the gas tank was very close to empty. My husband and I joked to ourselves about how they were getting a deal because we had recently filled up the tank in the car we were trading in. We went to leave the parking lot and I was looking to head toward the gas station when I realized there was now half a tank of gas. In all the instances we have purchased a new car this has never been done for us. Again, something small but it really went long way to impress us. This dealership is a good 45 minute drive for us, we stumbled upon it when looking at cars online. Despite the distance I can say with confidence that this will now be our family dealership and Skeetar Shaw will absolutely be our personal car salesman. It was worth every cent of gas money and every mile of the drive. Highly, highly recommend. More
As always it was a great experience bringing my truck in for service. Dewayne greeted me cheerfully and got me taken care of right away. Everyone is always friendly from the service techs to the cashiers. for service. Dewayne greeted me cheerfully and got me taken care of right away. Everyone is always friendly from the service techs to the cashiers. Jim, the sales guy, always comes over to see how things are going and Mr. Pulte being around makes me feel like everyone cares all the way to the top. Thanks again. More
Check Engine My check engine light came on, I called right a way; I had an appointment within 2 days and it was all taken care of.. My check engine light came on, I called right a way; I had an appointment within 2 days and it was all taken care of.. More
Mrs kay The overall professionalizim and kindness displayed by this gentleman was the best ever. I will be forever a customer with that type of Excellent cust The overall professionalizim and kindness displayed by this gentleman was the best ever. I will be forever a customer with that type of Excellent customer service. Thank u! More
The service people are xxxxxxxx. They talk to you like your stupid and when your there for a warranty issue they act like theyre doing you a favor get if it covered by your warranty. your stupid and when your there for a warranty issue they act like theyre doing you a favor get if it covered by your warranty. More
"Why" / After spending $800.00 Plus on services work; I think you could wash the coustomer car! The car dealer next to you wash their coustomers cars. work; I think you could wash the coustomer car! The car dealer next to you wash their coustomers cars. More
Bob Pulte has a great and friendly team of workers. The service they provide is excellent. And the turn around on getting your vehicle back is quick. I wouldn't take my car anywhere else. service they provide is excellent. And the turn around on getting your vehicle back is quick. I wouldn't take my car anywhere else. More
They got me in right away and I was able to get back to work in a short time.They gave great service. I won't fill any more of these surveys though since it takes too much time to complete as it has t work in a short time.They gave great service. I won't fill any more of these surveys though since it takes too much time to complete as it has too many "required" items. More