Bob Pulte Chevrolet

Excellent Customer Service I called in yesterday, after service hours and although he could've let the call go to voicemail, Mr. Couch took my call and helped me set up an oil c I called in yesterday, after service hours and although he could've let the call go to voicemail, Mr. Couch took my call and helped me set up an oil change. I have an extremely busy schedule, and he made sure that I was taken care of as soon as possible. Thank you. More

Exceptional experience My experience in purchasing a used 2013 Chevy Silverado from Bob Pulte Chevrolet was exceptional. Cory Hamilton, sales associate, was a pleasure to w My experience in purchasing a used 2013 Chevy Silverado from Bob Pulte Chevrolet was exceptional. Cory Hamilton, sales associate, was a pleasure to work with both during and after the purchase. I discussed the Silverado with Cory by phone and drove 250 miles to purchase the Silverado. Everything he told me about the Silverado was true and accurate. After arriving home with the Silverado, I discovered the owner manual missing. I called Cory and he had an owner manual delivered to me. I consider Bob Pulte Chevrolet a dealership I would recommend. More

Best dealership to work with Very good working relationship with this dealership many times and will do it many more times. I have sent many people here because even with service Very good working relationship with this dealership many times and will do it many more times. I have sent many people here because even with service department they are very good at what they do and are very good at it. Always a decent trade in value. More

2009 Chevrolet Malibu Clean organized dealership with a friendly and knowledgeable staff. No pressure sales staff and willing to make my buying experience a good one. I wou Clean organized dealership with a friendly and knowledgeable staff. No pressure sales staff and willing to make my buying experience a good one. I would recommend these folks to all I know. More

Fantastic customer service Dewayne France went above and beyond what I would consider great service. His positive cheerful attitude is what makes a WINNING relationship with cu Dewayne France went above and beyond what I would consider great service. His positive cheerful attitude is what makes a WINNING relationship with customers. Thx!!!! More

pleasant and low stress Skeeter was very knowledgeable and patient. He asked me to define the vehicle that I was looking for and then within minutes he showed me the car I Skeeter was very knowledgeable and patient. He asked me to define the vehicle that I was looking for and then within minutes he showed me the car I described. He took my wife and I for a ride to confirm our decision and then we discussed price without any pressure and arrived at a mutually agreeable number ( the Pulte price). I don't believe that purchasing a car could be any more pleasant than what we experienced with Skeeter! More

Replaced door molding I was treated with courtesy, respect, and above all - honesty. Overall a very pleasant experience. Job well done and in less time than anticipated. I I was treated with courtesy, respect, and above all - honesty. Overall a very pleasant experience. Job well done and in less time than anticipated. I'll be back. More

Warranty Work I been to Bob Pulte quite few time with my car. And I always got outstanding customer service ! Everyone was professional and friendly to me! and De I been to Bob Pulte quite few time with my car. And I always got outstanding customer service ! Everyone was professional and friendly to me! and DeWayne France is outstanding , Thank you Dewayne More

service review Bob Pulte Chevrolet is the best in the Cincinnati area. Service dept. is exceptional. Will definitely be back when is time for that trade in. Bob Pulte Chevrolet is the best in the Cincinnati area. Service dept. is exceptional. Will definitely be back when is time for that trade in. More

Less Than Satisfactory Customer Service I have gone to Bob Pulte Chevrolet service department since I purchased my cobalt there in 2005. My family and I have purchased three cars from the de I have gone to Bob Pulte Chevrolet service department since I purchased my cobalt there in 2005. My family and I have purchased three cars from the dealership. We are normally very satisfied with the employees and work of Bob Pulte Chevrolet and have been for years. However, I am very disappointed with the customer service I have recently received. I received a recall notice regarding my cobalt's ignition switch. I ordered the parts as soon as I received the recall notice. It has been over a month since the parts were ordered, and I am continuing to get several notices from Bob Pulte Chevrolet themselves about the importance of having the recalled parts repaired. I also researched deeper into the recall and found a variety of information on what was called the "deadly ignition switch defect" which also included details on the many fatal car accidents as a result of this defect. Naturally, I was more than anxious to have these parts repaired. I understand that it can take an ample amount of time to obtain parts but just to be sure that the parts were indeed ordered and in the process of being taken care of, I called the service department to check on the status of the parts. I spoke with Mr. Couch who was very short with me. When I politely asked if he knew of a relative time frame of when the parts would be in, he replied, "I have no idea." And that was all he said. I expressed my clear concern that it had been over a month since the parts were ordered, and there was no empathy, no reassurance that the parts were on their way, no emotion or kindness/caring attitude or any feel of customer satisfaction from Mr. Couch whatsoever. I hung up the phone feeling like I was not taken care of and unsure if the service department was efficient enough to take care of what seemed to me to be a very significant issue. I felt like my call was unimportant, and that I was a nuisance to Mr. Couch. The ironic part of it all, is that while I was on hold for the service department, an advertisement was being played that sounded like Mr. Couch himself giving praise and glory to Bob Pulte Chevrolet and the wonderful customer service it provides. When he actually answered the phone and talked to me, it was a COMPLETELY different attitude and severe change/lack of friendliness from the advertisement I was just listening to. If Mr. Couch was having a busy/bad day or was currently with another customer, I understand. However I expect the same friendly/kind customer service on the phone that I receive in person. Mr. Couch did not meet the standard that Bob Pulte advertises. More