Bob Pion Buick GMC
Chicopee, MA
Filter Reviews by Keyword
By Type
Showing 125 reviews
I went into this dealership to test drive a GMC terrain. I told the sales person that I spoke to that I would be considering the truck for a company vehicle. He said that since I wouldn't be buying the tru I told the sales person that I spoke to that I would be considering the truck for a company vehicle. He said that since I wouldn't be buying the truck from him that he would not allow me to drive any of his new vehicles. I explained to him that he was the closest dealership to me and I wanted to see what the four-cylinder engine drove like. He again refused and then told me that he only let's people that will potentially buy a vehicle from him to drive his cars. I told him that I would only drive it for a few miles to test the engine. He again said that they do not sell fleet vehicles and therefore would not let me drive the truck. I then asked to see his manager. He said that he was the manager. I commented on his poor customer service and I regretfully made a derogatory comment about car sales managers. Then he told me he was actually the owner. You would think that would make him care more about representing the GMC brand better. I'll never go there again. More
I have been in the market to update my S-10 for appx. 4 months, the Bob Pion dealership especially Ryan Brewer outclassed six competitors in the region in the areas of customer interest, courtesy, knowledg months, the Bob Pion dealership especially Ryan Brewer outclassed six competitors in the region in the areas of customer interest, courtesy, knowledge and competitive pricing. Dealing with the Pion dealership I was able to upgrade to a brand new 2012 GMC Crew Cab Canyon SLT for a price that competition was marketing for used 2009 through the 2011. I would not be hesitant to recommened Bob Pion Buick GMC, thank you also to Carl Goldberg and Tom Pion for their assistance for making my purchase a pleasent experiance. More
I purchased a used vehicle from this dealership almost a month ago. Late yesterday afternoon I noticed I had a brake light not working. I stopped there to make an appointment for the next day to have it rep month ago. Late yesterday afternoon I noticed I had a brake light not working. I stopped there to make an appointment for the next day to have it replaced. NO WAY!! They did it on the spot, as they told me that was a serious safety issue and they wanted it fixed right away....fifteen minutes later...on my way!! Very friendly, efficient and effective. A lot of people can sell, but I feel that the service after the sale is what counts most, and so far Pion's has earned an A+ from me. Please keep up the good job! More
I recently purchased my first vehicle, a GMC Terrain, from Bob Pion’s. They far exceeded all my expectations! Carl and Tom were great to deal with and helped me through the whole process whenever I had a from Bob Pion’s. They far exceeded all my expectations! Carl and Tom were great to deal with and helped me through the whole process whenever I had any questions, along with Will who made the paper work simple. I felt so comfortable there I didn’t feel the need to check other dealerships. Even after the sale, Rob has taken care of all my service needs above and beyond what I asked for. I would highly recommend Pion’s to anyone and my family and I will continue using them for all of our auto needs. Thank you so much to the Pion team! More
I would recommend this dealership. Ryan Brewer the salesman who helped me out was fantastic. He was very efficient and knowlagable. The Owner's of the dealership also made is a point to come talk to salesman who helped me out was fantastic. He was very efficient and knowlagable. The Owner's of the dealership also made is a point to come talk to me, and thank me for buying from them. I have never had such a great experience buying a car as I did working with everyone at Bob Pion. More
My wife and I found this dealership - Bob Pion - to be exceptionally clean, well let and friendly, NOT smothered with usual sales people's fake kindness. I WILL return there for our next vehicle. There wa exceptionally clean, well let and friendly, NOT smothered with usual sales people's fake kindness. I WILL return there for our next vehicle. There was no pressure or upselling at all. More
I was treated pretty special but from what I saw and experianced this is the way they treat everybody. It was one of the best experiences I've had purchasing an automobile. experianced this is the way they treat everybody. It was one of the best experiences I've had purchasing an automobile. More
We are returning customers and are always very satisfied with both the sales and service departments. They are alway very knowledgeable and courteous with responses to any questions that we have. with both the sales and service departments. They are alway very knowledgeable and courteous with responses to any questions that we have. More
I went in to buy a specific truck, with a specific price in mind. The dealership exceeded my expectations. I was given options which change my original specifications in a great way in mind. The dealership exceeded my expectations. I was given options which change my original specifications in a great way More