Bob Pion Buick GMC

i bought a used truck there and they supposedly went through the truck and fixed items but there are still leaves stuffed in the radiator. things did not function properly and i have hadf the truck for through the truck and fixed items but there are still leaves stuffed in the radiator. things did not function properly and i have hadf the truck for 2 weeks and its been back twice for repairs already they say its going to be done by a certain time but it takes 2-3 days more than they say. they also treat the customers poorly at the service desk yelling and dishing out attitude saying they are right and we are wrong More

Carl was awesome! Never felt pressured at all. Very small, friendly dealership. Even though they were so busy, they always made time for me. Thank you!!! small, friendly dealership. Even though they were so busy, they always made time for me. Thank you!!! More

In two words...Holy Cow!!! I have dealt with a few In two words...Holy Cow!!! I have dealt with a few dealerships in my 30 some years as a licensed driver, but never have I had such a wonderful experi In two words...Holy Cow!!! I have dealt with a few dealerships in my 30 some years as a licensed driver, but never have I had such a wonderful experience as I did at Bob Pion Buick/GMC. My wife had taken her Buick there some time ago for repairs. We didn't buy it there, but they were very helpful and were able to correct an on-going problem she was having, one that another place could not. I have ordered parts there before. Yes they had to order them, but they were there when they opened the next day. Now to my most recent experience. I had a truck that was going on ten years old and the repair costs were getting to be almost half of the value. I began my research and started looking at various vehicles and places. While looking on-line I found a real eye catcher. Within hours after emailing Bob Pion Buick/GMC I was contacted by Lindsay, the internet sales mgr. She was without a doubt very friendly and courteous. I made an appt. to go in and look at the truck they had listed. When I arrived, first impression…a very clean and presentable dealership. Employees looked friendly and happy to be there. Lindsay introduced me to Carl, one of their salesmen. Carl was very friendly and very knowledgeable and NOT at all high pressure. He showed me the truck and gave me time to look it over. Once I decided it was something I would like to try…away we went. But wait…before we even drove it out of the showroom Carl took me around and introduced me to several people in the dealership, right up to the owner, Mr. Pion himself. What a sincere and friendly man. A man who shows that he cares about his dealership, his employees and most importantly his customers. During the test drive Carl was very informative yet didn’t just talk about the dealership and the car. We got into just a good friendly conversation. I felt like I was taking a ride with a friend and not a guy just trying to sell me a car. Once we got back I mentioned that I liked it, but wanted to bring my wife in to look at. Without a hitch Carl threw the plate back on it and told me to take it, drive it, enjoy it, and go show your wife. An hour later I was back with my decision. I’LL TAKE IT! I was ready to finance through my credit union, one I had been doing business with for over 11 years. I ended up financing through the dealership. They were able to give me a much better rate. The whole paperwork process was quick and painless. The day I went to pick up my new truck, Carl again went over the whole truck and all it’s functions. He helped me set up the OnStar and how to use the Bluetooth function. Oh and did I mention he came in on his day off to do this. The truck was VERY shiny and clean. The service dept. had done a great job at prepping the truck for me. I actually took it back a week later for the Simonize treatment. I made the appt. for 8am and within a few hours I was getting a call that it was done. Again, a great job! The dealership has been in touch with me to make sure all is going well. They care about their customers and make sure they’re happy. Not just…how many cars can I sell, sell the car and then forget about you. Yes this is a lengthy review and I could go on. But hopefully if anyone reads this they will have a good picture of what to expect when you go to Bob Pion Buick/GMC. From start to finish you will not be disappointed. You will be well taken care of and respected. To the whole Bob Pion Buick/GMC family, I thank you. More

my experience at bob pion was really a great experience all the people went out of there way to make sure i was a satisfied customer and i look forward to future visits for my maintenance program also like all the people went out of there way to make sure i was a satisfied customer and i look forward to future visits for my maintenance program also like to give a special thanks to lindsay lapan internet sales manager More

Bob Pion Buick GMC is very convinient off the the masspike from other communities.Sterling (my salesman)and everyone else were very helpful and new all about the products that are offered at the deal masspike from other communities.Sterling (my salesman)and everyone else were very helpful and new all about the products that are offered at the dealership. I would recomend Bob Pion to everyone, Dave Ludlow, Ma More

I bought a Ram truck from Bertera dodge in westfield 4 months ago. this dealership was hurendous. I can't begin to tell you how badly they treated me as a customer spending $25,000 cash on a vehicle. The months ago. this dealership was hurendous. I can't begin to tell you how badly they treated me as a customer spending $25,000 cash on a vehicle. They promised to do things with the truck and never kept thier word. The sales manager told me if I didn't like it, tough. I was very unhappy with my truck and mostly the treatment I recieved. I was looking on line and saw a truck and inquired about it. Jim Chouinard called me and told me to come down to see what he can do. I was hesitant to go after what I had just been through but I went. I'm so glad I did. I believe I got a great deal on the truck of my dreams. Not only did I get my truck I was treated with respect as a customer and they were so helpful. I felt what I wanted mattered and was taken seriously. What they promised they kept thier word. I didn't have to remind them, in fact they reminded me of things I had forgotten. If you are afraid of buying a vehicle and afraid of getting taken avantage of, I would highly recomend going to Bob Pion and ask for Jim Chouinard. To me he is the most honest salesmen I've ever delt with. Ryan Brewer worked for me to obtain financing to meet my needs. Lindsay Lapan was very proffessional with the paperwork. Thank you Bob Pion staff for my truck. B More

We bought new Buick for Mom. Jim was so helpful with explanations to 81 year old mom. Thanks for help. Awesome personal skills Ty all. explanations to 81 year old mom. Thanks for help. Awesome personal skills Ty all. More

I WAS ABLE TO GET A VERY CLEAN LOW MILAGE 2008 CHEVY UPLANDER VAN FOR THE MONEY I HAD TO SPEND. MY TRADE-IN WAS ACCEPTED FOR THE AMOUNT I REQUESTED. THE STAFF WAS PLEASANT AND HELPFUL. AFTER LOOKING ELS UPLANDER VAN FOR THE MONEY I HAD TO SPEND. MY TRADE-IN WAS ACCEPTED FOR THE AMOUNT I REQUESTED. THE STAFF WAS PLEASANT AND HELPFUL. AFTER LOOKING ELSEWHERE, I KNOW THAT I GOT THE BEST DEAL AT BOB PION AUTOS. I WOULD RECOMMEND BOB PION TO ANYONE LOOKING FOR A NEW OR USED VEHICLE. More

The whole experience was pleasent and easy. First met with Tom and he was great. Ryan and Danny worked with me on the trade and Danny did a nice job showing the vehicle. When it was time to pick it up, with Tom and he was great. Ryan and Danny worked with me on the trade and Danny did a nice job showing the vehicle. When it was time to pick it up, Danny was there to great me, and Lindsay had all the paperwork ready and explained it well. I was introduced to Carla who was helpful with service questions. I bought a used Pontiac Grand Prix from Bob Pion in 2002 and that was a good experience. It seems things have gotten even better at Pion since then. Thank you and nice job everyone. More

Bob Pion was a great place to buy a car. Everyone was very friendly, helpful and courteous. We first dealt with Lindsay in the internet department then she brought us to Carl who was the salesman. The very friendly, helpful and courteous. We first dealt with Lindsay in the internet department then she brought us to Carl who was the salesman. The whole experience was very low key. There was no heavy handed pressure sales tactics. We were not descended upon at the dealership like vultures circling over roadkill. We also dealt with Ryan in finance and that too was a pleasant experience. We were happy with the deal we got on the car. They had their number and we had ours. We met very quickly in the middle and the deal was done. Buying a car from Bob Pion was a very pleasant experience. More