Bob Penkhus Volvo Mazda Volkswagen - Service Center

Easy to work with. Good communication. Friendly and in good spirits during the repair process Good communication. Friendly and in good spirits during the repair process More

As always, great service. Every time I go in, everyone is very polite and helpful. I recommend this location to anyone who owns a Volvo! Every time I go in, everyone is very polite and helpful. I recommend this location to anyone who owns a Volvo! More

My Service Advisor David was very courteous and able to work with my busy schedule. Excellent customer service. work with my busy schedule. Excellent customer service. More

I have had nothing but awful service with them for the last two years. I could write a novel of all the terrible experiences. There is always a complete lack of knowledge by the service advisors who I alw last two years. I could write a novel of all the terrible experiences. There is always a complete lack of knowledge by the service advisors who I always happen to get is unreal. I am always quoted a time when my vehicle will be ready and it always turns out to be hours longer. I have to constantly remind them to check for recalls and this time I did a couple of times and was told that there was not one and that my car was really to be picked up. I go to pick it up and then tell me there actually is one and they need to do a computer update and I end up waiting an hour. This was 3 hours after they said my car was ready. My husband has had nothing but issues with the service department at the other Bob Penkhus also. I literally traded my car in so the I don’t have to deal with their service depart anymore. I don’t think I could handle another 5 years of poor service. I had an extended service plan with them but I canceled that as well. We used to have great service and only bought from them but now I will urge everyone to find a place that has better customer service than this place. I will never buy a vehicle from them again. More

There is always good communication during the service. I knew the time to expect everything being complete. The waiting room is comfortable. I knew the time to expect everything being complete. The waiting room is comfortable. More

Knowledgeable personnel and great customer service . I personally didn’t have a big issue so I was able to only spent less than an hour. I personally didn’t have a big issue so I was able to only spent less than an hour. More

Chris Sherban is and has always been exceptional. His knowledge, reassurance and attention to detail has kept our 2016 XC-90 running like new. His knowledge, reassurance and attention to detail has kept our 2016 XC-90 running like new. More

Justin was amazing. The dealer ship not so much. My head light had Is crossive damage. Which if passed by the Inspection when it was sold to me. That's causing a light f The dealer ship not so much. My head light had Is crossive damage. Which if passed by the Inspection when it was sold to me. That's causing a light failure. I had the car for a month and a half. Seems like they didn't check the car before selling it to me. I even bought the extended warranty. Which an opinion is xxxxing xxxxxxxx. More

New to Colorado. 1st impression… Danielle is patient & excellent at providing accurate answers. I asked +/- 20 questions. She answered them all. If she did not ha 1st impression… Danielle is patient & excellent at providing accurate answers. I asked +/- 20 questions. She answered them all. If she did not have the answer, she put me on hold to find the answer. My impression is that she was honest, and that I can depend on the information she provides. My impression of this dealership is excellent. I feel confident, knowing that my car was serviced professionally & feel secure driving around. They changed the batteries in both of my fobs. I’m a very happy customer and recommend them. More

Great customer service. My consultant Brian discussed repair recommendations and possible timelines for caution items without rushing me. He inspired my trust. Also, person My consultant Brian discussed repair recommendations and possible timelines for caution items without rushing me. He inspired my trust. Also, person who scheduled me was pleasant and thorough. More