Bob Penkhus Volvo Mazda Volkswagen

High quality customer service personalized to my needs. Thoroughly communicated service repair need and completed promptly. Thoroughly communicated service repair need and completed promptly. More

Aaron provides customer service, always pleasant with quick turnaround. Very happy with my service. Will definitely return quick turnaround. Very happy with my service. Will definitely return More

Although when I scheduled my service, I was told that I could have a loaner for the day, however do to a service the previous day taking longer than expected the loaner was not available. Brian left me a could have a loaner for the day, however do to a service the previous day taking longer than expected the loaner was not available. Brian left me a message the night before my service and gave options to include his commitment to have my service complete in 1 1/2 hours; he followed through on that and I was back in my vehicle in plenty of time to meet my other commitments of the day. I appreciated that! More

Bryn was extremely personal and pro, making the experience financing my first car a delight. The lengths Bryn went to in order to ensure I was WELL taken care of were greatly appreciated. From prep experience financing my first car a delight. The lengths Bryn went to in order to ensure I was WELL taken care of were greatly appreciated. From preparing multiple cars, securing vehicles only available at other locations, taking my car of choice to be worked, and providing refreshments during my wait. Not only that, but he’s great to talk to and made the wait fly by. I’d been recommended Bryn from my uncle and I see why their slogan is “Nobody buys just one.” With people like Bryan, I will CERTAINLY be back! More

Was able to attend to vehicle as scheduled. Prompt service. Pleasant staff with clean waiting rooms Prompt service. Pleasant staff with clean waiting rooms More

Aaron Evans was very helpful and polite. He always kept me up to date on the process of my vehicle. I will recommend family and friends He always kept me up to date on the process of my vehicle. I will recommend family and friends More

I only take my vehicle here because my warranty demands it. My first experience in 2022 included recommended brake work (over) $1500. I declined and confirmed elsewhere it wasn’t necessary. I still haven’t it. My first experience in 2022 included recommended brake work (over) $1500. I declined and confirmed elsewhere it wasn’t necessary. I still haven’t had brake work done a year later. I opted for new wiper blades and received two different brands/styles on the left and right. I understand that’s a small thing but no one told me. I would have bought my own and installed them otherwise. I only figured it out the next time I used them. I decided to return this year because I needed warranty work for the stop/start system. I scheduled for regular maintenance as well (oil change). I was told the diagnostic for my issue my take two days which I agreed to. I received no information by 3pm the second day so I called. I was told they couldn’t resolve the warranty work but they hadn’t even begun the regular maintenance. I know this because my car was still in the lot at that time. They then scrambled to complete the oil change so I could get my car back that night. I was also told because my vehicle is a Land Rover, they are limited as to what they can do. My warranty says I have to take it there because it’s within so many miles of my residence. I wish I would have known that when I bought the warranty from Penkhus. I am reluctant to return for service, buy another vehicle, or recommend Penkhus to anyone else. More

I was able to get my car seen quickly compared to other Volvo dealers and my service advisor was very friendly. Volvo dealers and my service advisor was very friendly. More

I received excellent customer service and my technician (Chris) went above and beyond to make sure I had a wonderful experience. (Chris) went above and beyond to make sure I had a wonderful experience. More

Bryn was awesome! Every step of the process was easy. He was so friendly and helpful! I would not hesitate to refer my friends and family to Bryn, and I would defin Every step of the process was easy. He was so friendly and helpful! I would not hesitate to refer my friends and family to Bryn, and I would definitely buy from him again! More