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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

August 20, 2022

Disappointed. Paid a high price but the service was not complete. The issue is still the same. More

by LallyiAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Sherban
Aug 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear Lally, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

August 20, 2022

Just found this after a year. Jalyn was the man, only thing I remember from the transaction is how good that guy was. For sure coming back because of him. More

by CDUBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalyn Walker
Aug 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the 5 star review. We look forward to your next visit.

August 19, 2022

Came in looking like scrubs, no judgement, we were treated with very cordial service from all people we encountered. Bruce was super great! I will definitely be returning in the future and sending the More

by CBELL648
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Leiva, Hugh Yousif, Marvin Banks
Aug 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for coming to see us for your car shopping needs. We are extremely pleased to hear you enjoyed your interactions with our staff. Thank you for the recommendation and we look forward to your next visit.

August 19, 2022

Chris very helpful; spot on with estimate of when car would be ready. Thx for service More

by AUSTINJH60610
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Aug 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Austin thank you for coming to see for your service needs.

August 19, 2022

They were very accommodating to my needs with my warranty. Timely, respectful, and kind. I felt safe and welcomed. More

by TANAYOUNG97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Aug 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Tana thank you very much for the review.

August 19, 2022

I was so pleased with my experience, Amanda was so nice to work with and my service was done in a quick and efficient manor More

by SHEILA.BRINKMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Mead
Aug 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Sheila thank you for coming to see us for your service needs. We appreciate you giving Amanda a shoutout. Come see us again for any other car needs.

August 19, 2022

Amanda was great to work with. From getting it scheduled, to arranging a loaner, to communication. She made the whole process easy and smooth. More

by CRAIGLEVI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Mead
Aug 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Craig thank for taking the time to leave a review about your experience. We will be sure to let Amanda know she did a great job. See you at the next appointment.

August 19, 2022

Every time we have been there we have been treated like we are family. They always go above and beyond what is expected More

by allenmillerjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Mead
Aug 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Allen thank you for the 5 star review.

August 18, 2022

Chris is honest, knowledgeable and easy to talk to. Bob penkus is lucky to have him. 👍👍👍 More

by David w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Aug 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

David thank you for those kind words.

August 17, 2022

Easy to talk to, appointment was quick and on time. I was informed every step of the way and really I pressed with the video provided. They were professional and appreciative of a loan car while they k More

by SSANDSS_7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Mead
Aug 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

We are very pleased to hear that our team could make this a great experience for you. Come see us again for any other car needs.

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