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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

September 21, 2022

Everyone was nice and the waiting area was clean. Our car was done when Brian said it would be. More

by KNIGHTROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Sep 26, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the 5 star review. We will be sure to share with Brian.

September 21, 2022

Very pleased with my first service there, as I’ve left my previous dealer of 25+ years moving to CO. Brian is wonderful to work with. More

by ferriervivienne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Sep 26, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for giving us the opportunity to serve you. We are very happy to hear you enjoyed the visit. See you at the next appointment.

September 20, 2022

Took my car in for a broken window. Said they would get it done asap as I needed my car back. They ended up loosing the keys to my car which took them several days to replace. Then they More

by JMS_KAUTZ
Recommend Dealer
No
Employees Worked With
Not a rat
Sep 26, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

September 20, 2022

From start to finish, everything went well. The reception, sales, and finance departments were all very efficient, courteous, and eager to help. I am very happy with my new (to me) V90 Cross More

by A. Lane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Leiva, Tadd Wells, Mike Hepperle, Hugh Yousif
Sep 26, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Congratulations on your new Volvo. Thank you very much for coming to see us for your car shopping needs. We are pleased to hear that our team could help you drive away in the right car for you. Come see us again for any other car needs.

September 20, 2022

I've always had good service here. This time i got my tires rotated and a realignment done, but when I got my car back it said all my tires needed to be inflated. It was a small overlo More

by dagruenbaum77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Study
Sep 26, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you very much for the honest feedback. We are honored by your trust with your vehicles service needs. We apologize for the oversight and look forward to your next visit.

September 19, 2022

We worked with Kenneth (Ken) for the purchase of a 2020 Subaru Outback. Could not be more pleased with the purchase and experience as a whole. Ken is well spoken, considerate, demonstrating a high level of More

by clareybeary1984
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tadd Wells, Jordan McManus, Ken Hastings
Sep 20, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Clarey thank you for coming to see us for your car shopping needs. We are thrilled to hear that Ken and our sales team could help you drive away in the right vehicle for you. We will be sure to let Ken know he did a great job. Enjoy your new ride and come see us again soon.

September 19, 2022

This service department is truly a great resource. They great 👍 me with a warm and friendly atmosphere. They are prom and honest. AND, the dealership is clean. Thank you Bob Penkhus. More

by DTHOMPSON19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey, Justin Brant
Sep 20, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the kind words. We strive to provide the best service in town and are pleased you enjoyed the visit.

September 19, 2022

Overall it was a good experience. I did have issues setting up my appointment. The app kept saying no times were available and the website said that a sales agent would get in touch w More

by KEITH SOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Study
Sep 20, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Keith thank you for the honest feedback. We appreciate you working with us for your car shopping needs. We will be sure to have someone get back to you about the warranty.

September 18, 2022

Chris is welcoming is very friendly. He communicates well and is efficient. Got my car finished the same day for me. More

by Mark T.
Recommend Dealer
Yes
Employees Worked With
Chris Study
Sep 20, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Mark thank you for taking the time to write a review. We are extremely happy to hear Chris made this a great experience. Come see us again for any other car needs.

September 18, 2022

Clean & accessible location. Chris Sherman has been professional & helpful the past 6 yrs of Volvo ownership. Thanks for taking care of me & my Family More

by ducatidoyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Sep 20, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

We are pleased to hear that our staff could take care of you and your vehicle. We appreciate the trust you put in us and look forward to serving you for many years to come.

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