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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

October 05, 2022

Good quality service - love that wash my car! Brian our service consultant is awesome. Always takes care of us. More

by DAISYMOM431
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Oct 06, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the 5 star review.

October 05, 2022

Brian in the service department is always Very helpful in all areas from service to communication More

by BRENDAMSHRIVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Oct 07, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Brenda thank you for taking the time to let us know about Brian's great service. We will be sure to let him know of your kind words. See you at the next visit.

October 05, 2022

Friendly and knowledgeable people. Address any questions. Also, clean and well appointed environment. Convenient location. More

by KASSTEELERFAN
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Study
Oct 06, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the kind words.

October 05, 2022

Jayln was wonderful. He was not pushy and made everything easy. Hugh was also great. I believe they both went above and beyond. More

by BABYSWEETPEA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tadd Wells, Jalyn Walker, Hugh Yousif
Oct 06, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you very much for taking the time to write a review. Pleased to hear Jayln and Hugh could make this a great experience.

October 05, 2022

My service rep Danielle was great. However I had to make 2 100 mile trips for a broken camera. I was told it would take an hour. On the second trip it took service over an hour just to More

by JUDYSOLANO15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle
Oct 06, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear Judy, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

October 05, 2022

Brian always takes great care of us! He took time to explain our service, and even helped order some parts. More

by MVW74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Oct 06, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate you taking the time to leave a review. We will be sure to let Brian know he did a great job.

October 04, 2022

Very professional and friendly atmosphere. Takes the time to fully explain what repairs or maintenance your car might need. They also suggest a timetable to get the work done. It sure helps wi More

by CAG052895
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Oct 06, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you very much for coming to see us for service needs. We are pleased to hear our staff could make this a positive experience. See you at the next appointment.

October 04, 2022

Everyone was very friendly and worked hard to be helpful. Even when they couldn’t find my car for pick up. Lol More

by Jenimms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle in service - 5 stars!!, Chris Sherban, Amanda Mead
Oct 06, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Jeni thank you for the feedback.

October 03, 2022

Was very pleased as we were out of town and finalizing insurance claim on previous vehicle when I checked on availability of car. Fast professional response from everyone through the entire process even More

by LUCKETT.HOME
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryn Reynolds, Hugh Yousif, Emily Porter
Oct 04, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for taking the time to leave a review. We appreciate you trusting us with your car needs.

October 01, 2022

Good place. Did a good job. Appointment lady was a little rude. Felt a little like I was judged because my v70 was old . Don't think it's necessary to charge 175 More

by myersconstruction@earthlink.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Study
Oct 04, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for your honest feedback. We appreciate you coming to see us for your car needs.

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