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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

December 21, 2022

Fantastic service. Quick and efficient even when I messed up my appointment time. Danielle was awesome to work with! More

by Sailonsilver2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle-service provider
Dec 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us with your Volvo needs! We're so glad you enjoyed your visit with Danielle!

December 21, 2022

This is my first buy where I did not need a cobuyer. I’m VERY appreciative. More

by MACK_TAMI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jalyn Walker, Ryan Burnett, Hugh Yousif
Dec 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're excited for you and your new car purchase! Thank you for shopping with us and leaving a 5-star review!

December 20, 2022

I worked with Kenneth Hastings and he was so kind and helpful! He was very open about the car that I purchased and also very patient with me as I looked at other options. More

by LAURIESHINNICK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan McManus, Hugh Yousif, Ken Hastings
Dec 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Laurie, thank you so much for trusting us with your car purchase! We're so glad to hear Kenneth was helpful to you! Happy Holidays!

December 20, 2022

The salesman who helped us was JR Snyder. He was a pleasure to work with, and I highly recommend him. The finance guy. Mr. Yousif was also a pleasure to interact with and do business with. I More

by CABLEDOG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tadd Wells, Hugh Yousif, JR Snyder
Dec 22, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you so much for your valued feedback! We're so glad JR was able to help you find the vehicle you wanted. We appreciate you! Happy Holidays!

December 19, 2022

Great customer service and friendly staff. Explained everything well and planned for next service visit More

by danacozzens74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
Dec 19, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you so much for the valued feedback! We look forward to seeing you again.

December 19, 2022

Hugh Yousif is a condescending, unprofessional representation of this dealership. Regardless of number of years with firm. He was arrogant and UNPROFESSIONAL. More

by Italysun12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sevan Stryker
December 18, 2022

Great communication, great service, fast and reliable Joshua went out of his way for me to make sure i was able to get to and from work More

by jajuanrhone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brant
Dec 19, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're elated to hear you enjoyed your visit with Joshua! Thank you for your business!

December 18, 2022

Poor communication on what service was completed. The service agent was annoyed when general questions about the service was asked. Ride from and to the dealership using Uber was delayed over and More

by Trdipner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Study
Dec 21, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

December 17, 2022

Super Happy with service at Bob Penkhus for my Jetta. The video for service performed makes the difference. More

by EVANEJP1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Dec 19, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us with your Jetta needs! We're so happy that you had a pleasant experience!

December 17, 2022

Christopher Study was great! ! Polite and explained everything. Great service!! I will most definitely be a returning customer. More

by Kellie Parkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Study
Dec 19, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Kellie, we're so glad you enjoyed your visit, and we look forward to seeing you in the future!

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