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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

October 02, 2023

Everything went along well and it was always on time. Aaron has been friendly and great to work with More

by ROBERTSH
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Aaron Evans
Oct 04, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're so happy to hear that, Robert! Thank you for the 5-star review!

October 01, 2023

Cost me $1000. 00 and didn’t correct the problem. Service 4 wheel lite on and the lite remains on after I picked it up More

by Glommen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry ?
Oct 02, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear Larry, I want to express my gratitude for taking the time to provide your feedback. Our conversation over the phone last night was greatly appreciated, as it allowed us to address and clarify the matter at hand. The charge you incurred during your recent visit was related to the secondary issue you brought your vehicle in for, while the 4x4 concern was indeed covered under warranty. We apologize for any inconvenience this may have caused you. However, we are genuinely pleased that we were able to ultimately resolve the issues with your vehicle. We look forward to serving you in the future and ensuring your continued satisfaction. Thank you once again for your understanding and for choosing our services. Best regards, Andrew Cossman

September 30, 2023

Danielle is really great, I came back to Bob Penkhus just because of Danielle! because she was so knowledgeable and helpful the first time I came in. Thank you Danielle and service staff! More

by ajderby00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Brown
Oct 02, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're so glad to hear you have enjoyed Danielle! Thank you for coming back, and we look forward to seeing you again in the future!

September 30, 2023

This Volvo dealership and the folks working here greet you with a smile, are kind, friendly, and most of all dedicated to make sure your vehicle is safe no matter what. Thank you!! More

by Jewelsmile4u@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Brown
Oct 02, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for such kind words! We appreciate the five-star review!

September 30, 2023

My repair proceeded in an organized and efficient manner, no surprises. The waiting area was clean and well stocked. Overall a very satisfactory experience. More

by P944CAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Oct 02, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We are so happy to hear you enjoyed your experience in our service department! Thank you for the review!

September 30, 2023

Does not add address Customer's concerns & questions. Did not return my phone call after stating they will. More

by MBRANCH205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori
September 29, 2023

Torrell was friendly and professional from the start. He made us feel at home and answered all of our questions. During the buying experience he stayed in close contact the entire time. We felt like he w More

by Amalia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan McManus, Ryan Burnett, Torrell Crowell
Sep 29, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us with your new vehicle purchase! We are so happy to hear you had a great experience with Torrell. Enjoy the new VW!

September 27, 2023

Wasted my time. Brought car in with error lights on the dash, after 3 hours the tech had no rationale for them and wanted me to bring it back for them to have all da More

by kaneaap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori Stone
Sep 27, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

September 27, 2023

The shop was moved and I was not notified. Spent half hour trying to find More

by FOKCEE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori
Sep 27, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We sincerely apologize for the miscommunication. We are currently servicing all Mitsubishi clients at the Motor City Store located next door. Thank you for continuing to trust us with your vehicle, and again we apologize for the inconvenience.

September 26, 2023

We had a good transaction to buy are car. The one problem we have had is that we still haven’t been called to have the cracks in the windshield fixed. If you would please call us to get this More

by BJLAUB62
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jorge Garcia
Sep 27, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We apologize for that! Our service team will be giving you a call within the next 24 hours to get it scheduled. Thank you!

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