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Bob Penkhus Volkswagen
Colorado Springs, CO
3,366 Reviews
The Penkhus Motor Company that you see today had its humble beginning back in 1951 when Robert N. Penkhus moved his young family from Ames, Iowa, and opened a small used car operation in Colorado Springs. New cars were added to the operation on Pikes Peak Avenue in 1957 when the Company became one of the ten dealers in the United States to obtain a Volvo Franchise. In 1972 the Volvo Franchise was moved to a fledgling area of Colorado Springs called Motor City.
The combination of a quality product and a reputation for excellent customer service assured continued growth, including the addition of a Mazda franchise, in October 1972, at the Pikes Peak Avenue location. In 1975, Mazda joined Volvo in Motor City to increase productivity and to better serve our customers.
Mr. Penkhus' son, Robert A. Penkhus ("Bob"), was a "permanent fixture" around the dealership from an early age, so it was natural that he would join his father in the business upon his graduation from the University of Denver. Bob Penkhus gradually assumed responsibility for all aspects of dealership operations and in 1977, became President of Penkhus Motor Company. Mr. Penkhus' concerns for his customers and employees, coupled with his enthusiasm for our products, have resulted in continued success and growth. Development of a new car display area along Interstate 25 in 1987 was followed one year later by a major service and parts expansion project in which we added fourteen mechanical and detail service stalls, doubled the parts area, and built an enclosed customer service area. In the spring of 1999 our growth continued with the opening of our second Select Certified location and a Domestic and Import Service Center on Austin Bluffs Parkway.
With the growth of Colorado Springs, Penkhus Motor Company wanted to ensure that it was meeting customer needs. In 2004 Penkhus Motor Company remodeled its Motor City location including constructing a new showroom and making other improvements at the Motor City location. In 2006 Penkhus Motor Company constructed a new facility at Woodman and Powers, which is the Bob Penkhus Mazda at Powers store.
In 2009 Penkhus Motor Company acquired a Volkswagen franchise and opened the Volkswagen franchise at the Motor City Drive location. In 2012 Penkhus Motor Company acquired a Mitsubishi franchise which is located at the Austin Bluffs Parkway Select Certified location. That facility is now known as Bob Penkhus Mitsubishi.
As a result of our commitment to excellence, Bob Penkhus Mazda is the Number 1 volume dealer in the Gulf region. Based on customer satisfaction levels, Bob Penkhus Motor Company has been recognized as a Volvo Dealer of Excellence and has been inducted into the Mazda Presidents Club.
Our continued success and growth requires each of our employees to possess a commitment to excellence toward each of our customers. Each member of the Penkhus Motor Company team should strive daily to meet all Penkhus Motor Company standards and goals in order to ensure future growth and success.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,366 reviews
October 23, 2024
Bryn was great to work with buying a vehicle. He took his time with us and answered all our questions and concerns. Very good experience for us. He took his time with us and answered all our questions and concerns. Very good experience for us. More
by Bruce Elder
Employees Worked With
September 22, 2024
What a delight! Bryn makes you feel at ease and is very professional. A no pressure salesman who was pleasant, funny, and warm. Bryn makes you feel at ease and is very professional. A no pressure salesman who was pleasant, funny, and warm. More
by cuervo-kate
September 04, 2024
This has to be the worst dealership I've every dealt with. The purchase was extremely easy and I had very high hopes. That is where anything good stopped. Within a week the car completely died due to with. The purchase was extremely easy and I had very high hopes. That is where anything good stopped. Within a week the car completely died due to a software issue. We contacted the service department to ask what we should do since the car was shutdown in the middle of the road. After multiple times of being passed around their service team told us we needed to call another dealer because they didn't have time to speak with us. After multiple attempts to contact the managers in both sales and service we finally got in touch with someone multiple hours later. At this point we took it to another dealer. As part of the purchase they were supposed to install the window tint and protective bra. We were told it would be a few days and someone would contact us to get it scheduled. We reached out to the dealership multiple times because we never heard anything back. Only to be told they are on it. 23 days after the purchase I had to contacted the sales manager because we still hadn't heard anything. Within minutes someone called me apologizing that he just got the request and would send it over to have their tint company contact us. 2 weeks later still nothing. A few weeks after the purchase I received a letter from Volvo stating that some of the numbers in our contract were incorrect from the dealer and Volvo had to change them. I reached out to the sales manager asking about that the same time as I did for the tint. One of their finance members called me and apologized that the original individual didn't explain everything to us. He was working on the new contract and would contact me with what changed by the end of the day. That was 14 days ago and still no call. More
by jt
September 03, 2024
Bryn is incredibly easy to work with. We felt zero pressure when looking at cars and during the sales process. Extremely attentive and responsive, a very low stress car buying process wit We felt zero pressure when looking at cars and during the sales process. Extremely attentive and responsive, a very low stress car buying process with Byrn. More
by 2024AtlasPeak
August 29, 2024
This was a great experience taking my Mazda for the first service. They called to remind me and everyone was so professional and kind. A special shout out to Jackie in service. This was my second encounte service. They called to remind me and everyone was so professional and kind. A special shout out to Jackie in service. This was my second encounter with her and she is the kindest person with a wonderful attitude. This is very important to me as a customer. kudos to Jackie for her wonderful service. You're amazing! Bob Penkhus rocks! More
by dsmittyville
July 23, 2024
Bryan was absolutely amazing! ! He not only saw me as soon as the doors opened but also explained everything! Absolutely recommend him for all car buying experiences. ! He not only saw me as soon as the doors opened but also explained everything! Absolutely recommend him for all car buying experiences. More
by Rachel.black7
July 04, 2024
I appreciate how Bryan and the rest of the team from Bob Penkhus worked together to make sure my recent new car purchase was a great experience. Bryan was friendly and knowledgeable and I would recommend ot Penkhus worked together to make sure my recent new car purchase was a great experience. Bryan was friendly and knowledgeable and I would recommend others to go see Bryan if they are buying a car from this store. Thanks BP team! More
by Tamisha Ceballos
Employees Worked With
June 25, 2024
Justin Brant and the team that surrounds him are great to work with. they are terrific! work with. they are terrific! More
by gmbuchanan
Employees Worked With
April 16, 2024
I would like to thank Bob Leiva for making my purchase easy, very professional and personable care is second to none ! easy, very professional and personable care is second to none ! More
by leonard
Employees Worked With
April 05, 2024
I received an awesome! !! Customer service from Bob Penkhus..Mr. Leiva, Jordan and Marvin did everything to find me the best car, Jordan was fast on doing all financial pape !! Customer service from Bob Penkhus..Mr. Leiva, Jordan and Marvin did everything to find me the best car, Jordan was fast on doing all financial papers. A purchase of a XC90 2024 very smooth. Thanks More
by Vschumacher59
