Bob Penkhus Volvo Mazda Volkswagen
Colorado Springs, CO
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Customer Friendly The entire car buying process was very user friendly. Both finance managers and salesman worked very hard to earn out business. Definitely would recom The entire car buying process was very user friendly. Both finance managers and salesman worked very hard to earn out business. Definitely would recommend. Very satisfied More
Service I worked with Tony Hanes and he was awesome to work with he did a great job, everyone in the service department was wonderful they were friendly made I worked with Tony Hanes and he was awesome to work with he did a great job, everyone in the service department was wonderful they were friendly made you feel welcome. I will continue to go there for the service on my vehicle More
good service honest employees I like that when I come here I dont get sold things I dont need or pushed to buy extra. I had a small oil leak the last time I came in but this time t I like that when I come here I dont get sold things I dont need or pushed to buy extra. I had a small oil leak the last time I came in but this time they didnt notice anything and didnt suggest to fix it which I appreciate. I would suggest the service employees push the volkswagon service card because its a really good way to get things fixed and pay on payments or get a little bit back. More
Horrible Total lack of communication. Dropped my car off for minor repairs last Wednesday. Was called on Thursday and told that it would be about 800 to 900 Total lack of communication. Dropped my car off for minor repairs last Wednesday. Was called on Thursday and told that it would be about 800 to 900 dollars. Heard nothing on Friday so my husband and I stopped by to check the status, was told that they were waiting on a part and my car had gotten bumped in line. We told Dan to please let us know on Monday if there was a chance for the car to be ready by Tuesday so we could carpool or not. I heard nothing Monday so I texted Dan in the afternoon no reply. Tuesday I called again and had mentioned to the lady who answered the phone that communication was horrible. Dan called soon after and said it was ready. We picked it up last night, to my surprise the total came to almost 1500. No one called to see if that was acceptable. I had class last night so I couldn't stay to discuss further. One of the items that I wanted fixed had no been addressed and my newly installed stereo isn't working now. I sent Bud Smith an email last night and still no response. I feel that since I'm a woman I was not listened to and did not approve almost double in repair costs. Horrible is my experience. More
Better than Mike Maroone south Overall good experience would recommend to people looking for a Volkswagen or Mazda, very friendly employees and very knowledgeable about the vehicles Overall good experience would recommend to people looking for a Volkswagen or Mazda, very friendly employees and very knowledgeable about the vehicles on there lots More
Purchase options not disclosed at time of sale Mgr did not present all purchase options (rebates vs dealer financing) at time of sale. Not having all options disclosed is not fair/ethical business Mgr did not present all purchase options (rebates vs dealer financing) at time of sale. Not having all options disclosed is not fair/ethical business practice. No car walk-through provided. No floor mats provided with new car purchase. Did finally receive once I checked window sticker and proved they should have been included. Wouldn't recommend dealer More
Great! When I told Dan that we would be in the Springs the following day, he was able to get my car in in short notice. He's so considerate. Your staff is When I told Dan that we would be in the Springs the following day, he was able to get my car in in short notice. He's so considerate. Your staff is always so friendly. They take time to explain the work done on my car as well as trouble they see ahead. Thanks! More
Fantastic Joey was so kind and helpful and my tech Mike did a great job repairing the recalls. Great team and I will highly recommend your services. Joey was so kind and helpful and my tech Mike did a great job repairing the recalls. Great team and I will highly recommend your services. More
Volvo service Car was not fixed and could not be used all weekend. Had to be towed twice. This is not the first time I have had to go back for the same issue. The s Car was not fixed and could not be used all weekend. Had to be towed twice. This is not the first time I have had to go back for the same issue. The service has been spotty. More
Good - but took too long to complete Dan answered all my questions and he seems to be a straight shooter (which I appreciate). The oil, air filter and back wiper blade were changed/ repla Dan answered all my questions and he seems to be a straight shooter (which I appreciate). The oil, air filter and back wiper blade were changed/ replaced. In addition, an inspection was was done to determine if the vehicle had any other issues. Reason for 3 star review: the work took over 2hrs to complete. More