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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

Overview
Reviews
Vehicles
4.7
3,366 Reviews
Call Dealership (719) 473-4100
View Awards

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

July 18, 2023

I misread the date on my online appointment but they worked me in anyway. Repairs were reasonable and I didn’t feel they were pushy More

by JERHOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey, Justin Brant
Report | Print
Jul 19, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're so glad we could accommodate you for your VW service. Thank you for the 5-star review!

July 17, 2023

My family and I have purchased seven Volvos from Bob Penkhus over the last decade or so. Bruce Leiva has been our go to guy. His customer service and attention to our needs has always been second to non More

by FSBROWNING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Leiva, Megan Jung
Report | Print
Jul 19, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you so much for continuing to trust us with your car purchases! We hope you are enjoying your Volvo!

July 15, 2023

Timely and professional service experience. Have used this dealer at this location to service my vehicles since 2007. Recommended. More

by Alt8600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Evans
Report | Print
Jul 17, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thanks for trusting us for all these years! We appreciate you!

July 15, 2023

I asked to have the suspension checked. That did not happen. Why 15 min words? That's just plain stupid. More

by Paulkrcma
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Brown
Report | Print
Jul 17, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear Paul, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

July 15, 2023

Friendly, excellent communication, thorough, fast service, comfortable lounge . I could not ask for anything more. More

by mlavanonline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Evans
Report | Print
Jul 17, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you so much for the 5-star review!

July 15, 2023

They always go above and beyond to ensure a positive e experience! Thank you, Chris! More

by gr8lifes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Report | Print
Jul 17, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the five-star review!

July 14, 2023

Thank you for keeping my Bug in tip top condition. Brian is always terrific, helpful and efficient. More

by SFLEMING2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Report | Print
Jul 17, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

The pleasure is ours! Thank YOU!

July 14, 2023

Chris Sherban was extremely courteous. Knowledgeable, and communicative. He made my service experience seamless and pleasant. More

by GF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Report | Print
Jul 17, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're so happy to hear your experience with our service team was pleasant! Thank you!

July 13, 2023

Too much back and forth and delay in pricing. Ended up purchasing vehicle, company was great in having driver deliver and bring paperwork to sign but has not yet sent copies to me (been abou More

by RXJAYHAWK18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan McManus, Ryan Burnett, Torrell Crowell
Report | Print
July 13, 2023

Sean was amazing! He made sure my car was fixed correctly and kept me updated on the progress through the whole process. He never made excuses and just assured me that More

by SHARON.JOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Heuertz
Report | Print
Jul 14, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate your business, Sharon! We're so glad you had a great experience with Sean!

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