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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

April 15, 2021

One issue fixed the other not. Diagnostic testing is super expensive when one issue was a reset of code and the other to update software. More

by NICKELK27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Vigil
Apr 20, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for your honest feedback. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-228-3221 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

April 14, 2021

Had to take the car in for warranty work. The service was great, very professional, and they didn’t rush the job to ensure it was done correctly. However, not sure the repair is 100% As it still smells of ho More

by JAHOOVER07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Prange
Apr 19, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for your honest feedback. We are happy we could help you get your vehicle serviced. We are sorry to hear you still sense a smell. Please come back to see us so we can double check the work. We look forward to seeing you again.

April 14, 2021

Great work. Car was done quicker than I thought it would be and it was a happy surprise that my car was cleaned upon pickup! Thanks again More

by KSAUER0788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Apr 19, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for coming to see us. We are pleased we could get your vehicle back into tip top shape. See you again soon.

April 14, 2021

Ryan Burnett and Hugh Yousif were both great! They worked quickly and were great at providing options to meet my families needs. We love our new 2021 Atlas and will be back whenever we are in the market agai More

by ORTIZ.MELVIN25
Recommend Dealer
Yes
Employees Worked With
Ryan Burnett, Hugh Yousif
Apr 19, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Melvin we appreciate your feedback. We are thrilled to hear that Ryan and Hugh could provide you guys with great service. Congratulations on your brand new Atlas.

April 14, 2021

I went here to test drive a Mazda CX-5 as the reviews for it are stellar and while I was on my test drive I had them appraise my car. When I returned I informed Robert Gentry that I would like to see what th More

by Car guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot finance guys name, he was excellent , Robert Gentry, Brooke Baker
Apr 19, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Rolf thank you for taking the time to write about your experience with Robert and our sales team. Congratulations on your brand new Mazda CX-5. The CX-5 is a great SUV and we are positive you will love it for many years. Come back to see us for any other car needs.

Apr 19, 2021 -

Car guy responded

I will more than likely let this dealership do all the maintenance work so I know it is within the framework of the warranty. If the service department is as good as the sales department it will be pleasant for all.

April 13, 2021

Excellent service the staff and maintenance team were very professional, and were able to answer any question I had in regards to the vehicle with out missing a beat More

by CHRISREVIS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Leiva, Chris Sherban, Fabian Vigil, Haleigh Vance, Jason Vollin, Joey Culbertson, Joe Ralph, Marc Skinner, Tina Martin, Brian Dorcey
Apr 19, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Chris thank you for coming to see us. We are happy to hear that the team was able to help you and answer all your questions. We hope to see you again soon.

April 13, 2021

Chris is extremely helpful and informative. I feel extremely at ease bringing my car there knowing I’ll receive excellent customer service. I go out of my way to go there. More

by LYNNLARIE15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Apr 19, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for sharing about your experience with our team. We are so honored to hear that our team has earned your trust. We look forward to keeping your car in tip top shape for many more years to come.

April 13, 2021

I had an appointment to get my oil changed and it took 6 hours for my car to be done. At least it was free for me. More

by BAJORDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Apr 19, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-228-3221 if you would like to discuss this matter further. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

April 13, 2021

The technician and service staff were very responsive and knowledgeable. I got updates on the car using text messages and happy about the service. You could even pay the service cost online before picking yo More

by MEHDI.GHOREYFHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Prange
Apr 19, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Mehdi thank you for the 5 star review. We are glad to hear that you enjoyed your interaction with our service team.

April 13, 2021

the service provided was exceptional. my service rep was able to save me money and the work was done quickly. Thank you, again Brian Dorcey. More

by Lezlee PISCHKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Apr 19, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Lezlee thank you for taking the time to write a review about your visit to our service center. We will be sure to let Brian know he did a great job.

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