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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

April 19, 2021

Fabian and his crew always take excellent care of my Mazda! Work is always done quickly and for a great price. Will keep coming back. More

by Tonstad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Vigil
Apr 28, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the 5 star review. We will be sure to let Fabian know he is doing a great job. Come see us again soon.

April 17, 2021

Updated: After buying our vehicles they forgot to get copies of our pay stubs and proceeded to call us everyday for 3 days so they could receive them. After emailing the pay stubs Lance proceeded to call More

by christianbrown1417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Dowlen
Apr 27, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear Christian, Thank you for taking the time to provide us with your valued review. We regard our customers highly and truly appreciate your evaluations. On behalf of the Sales Team here at Bob Penkhus Motor City, I sincerely apologize that you had a less-than-excellent experience. We have high standards for ourselves, and we are truly sorry to hear that that standard was not met during your time at Bob Penkhus. Your business is important to us, and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience. I can be reached at 719-228-3231 or social@bobpenkhus360.com. Again, we apologize that our service did not satisfy your expectations. I look forward to speaking with you and working towards a resolution. Thank you for being our customer and for your valuable time. I hope to hear from you soon. Respectfully, Tad Wells Sales Manager 719-228-3231

April 16, 2021

Super nice advisor. Very understanding and helpful could say the girl at the service desk could be a little nicer lol other than that loved having them help More

by Cc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Vigil, Haleigh Vance
Apr 27, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the honest feedback about your visit. We are very happy to hear that this was a pleasant experience.

April 16, 2021

Great dealership for cars and maintenance. Devin Sena was very professional and responsive to my needs for an older Volvo (2006 XC-70). He kept me well informed throughout the process. More

by DEBIREED222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Leiva
Apr 27, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the review. We are pleased to hear that Devin and our service team could help you maintain your Volvo.

April 16, 2021

I have taken my car here for service since I bought it. The team here is the best. They are all professional, courteous, and go above and beyond. Fabian is the best! More

by Kabbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Vigil
Apr 27, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Kabbie thank you for the trust you put in us. We are honored that you have allowed us to help you keep your car in tip top shape. This will keep it on the road for many more years to come. See you at the next visit.

April 15, 2021

As always, the customer service provided by Brian was superb! I've always been treated with utmost respect and I always feel comfortable when taking in my vehicle. More

by Kassy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Apr 20, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Kassy thank you for the 5 star review. We are so pleased to hear that all your interaction with our team have been pleasant. We will be sure to share this with Brian. See you next time.

April 15, 2021

Easy to get appointments and excellent service with Brian Dorcey as always! I have been with this company for over 5 years and always pleased More

by ANAVALTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Apr 20, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

We are very grateful to hear we have been able to earn your trust and business over the last 5 years. Thank you for giving Brian a shoutout. We look forward to many more years doing business together.

April 15, 2021

I always have an excellent experience! You guys are always courteous, professional, and effecient. I have never had any issues and I have no complaints! More

by Mleart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Vigil
Apr 20, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the kind words. We are very happy to know that you have enjoyed your visits to our dealership. Come back again soon.

April 15, 2021

Great folks, and the car brands I love. Bryn and Jordan were super and are great folks to work with. Will come back when I drive the wheels of my newsed car. Thanks! More

by TAGTEAMSTUDIOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryn Reynolds, Jordan McManus
Apr 20, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the review.

April 15, 2021

Fabian was my customer service representative. From the moment I arrived he was professional and courteous. I accidentally made a mistake and made an appointment for the other dealership. He said no proble More

by ohmyjoss0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Vigil, James Taylor
Apr 20, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you very much for sharing about your experience with Fabian and our service team. We are pleased we were able to accommodate you even without an appointment. We will be sure to let Fabian know he is doing a great job. Come see us again for any other car needs.

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