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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

April 22, 2021

Easy to schedule, pick up and drop off. Pricing is transparent. Honest people working and quality vehicles. People are friendly and professional. Trust Volvo and this location. More

by Sylviaalvarado415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sherban, Fabian Vigil
Apr 28, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Sylvia thank you for the review. We are happy to hear that you enjoyed the interaction with our service team. See you at the next service visit.

April 22, 2021

I would like to take this time to thank this dealership..especially in service and Brian he was very helpful..everytime i needed help with something he was there More

by ALFREDOVENZOR24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Leiva, Chris Sherban, Dan Prange, Fabian Vigil, Haleigh Vance, Jason Vollin, Joey Culbertson, Joe Ralph, Marc Skinner, Tina Martin
Apr 28, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Alfredo we are pleased to hear that Brian and our team was able to provide you with great service. Come see us again soon.

April 22, 2021

All of the staff were very cordial. The work is very thorough. I was happy with the service. The only issue was having to wait quite a while for an Uber to take me home More

by AGJ1110
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fabian Vigil
Apr 28, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the 5 star review.

April 22, 2021

Took 8 hours for a service and was told my car would be cleaned. It was not. I took my car in at 9:30am More

by ANTOINETTE.ALISHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fabian Vigil
Apr 28, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear Antoinette, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. We do apologize for the delay. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-228-3221 if you would like to discuss this matter further. Respectfully, Bud Hall Service Manager 719-785-9615

April 21, 2021

Ben and Will could not have been nicer or more helpful. They made the car-buying process easy and enjoyable. Thank you Ben and Will! More

by BRIDGEJERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Chavez, J.R. Cihura, Ben Gallentine
Apr 28, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate you taking the time to write a review about your visit. Thank you for giving Ben and Will a shoutout. Enjoy your new car.

April 21, 2021

Lemar in sales was great. Followup not so great. Second delivery had some communication issues. Still waiting to hear on chip in windshield. Overall I recommend Bob Penkus. More

by BEAN.RORY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lemar Crenshaw
Apr 28, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Bean thank you for giving us your feedback. We are pleased to hear that Lemar was able to help you get into a new car.

April 21, 2021

We got great price from the sales manager and sales staff. They made the whole process very easy for us, we completed the financing over the phone, and they delivered the car to our house. More

by SREES195
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Chavez, Ben Gallentine, Jordan McManus
Apr 28, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

We are happy to hear that our sales team was able to help you get into that new car at a great price. Enjoy it and come back to see us again for any other car needs.

April 20, 2021

Chris Sherban’s customer service is the gold standard. I always enjoy working with him. When o call on, he is the first and only service manager I choose to work with. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Apr 28, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Mark thank you for the feedback on your interaction with Chris. We will let him know about your kind words. See you at the next visit.

April 20, 2021

The only reason why this isn’t five stars is because you guys don’t do service on the weekends, so I had to take a vacation day off work just to get my car serviced, which is SUUUPPER inconvenient and just More

by suzanne.marsh71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Vigil
Apr 28, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Suzanne we thank you for your honest feedback on your interactions with us. We will be sure to let the service team know they did a great job with your visit.

April 19, 2021

Great service! I will be back! And thanks to everyone at Bob Penkhus for wearing their masks! My next purchase and continued service will be there from here forward! More

by MATT.VALDEZ24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Prange
Apr 28, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Matt thank you for the kind words. We are very pleased to hear that the team was able to provide you with great service. We look forward to your next visit.

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