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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

April 30, 2021

Very happy with the service I received. Bryan was helpful and professional. Got my vehicle in at the time scheduled and my wait time was less than what they had told me, so I was really pleased. More

by BMATTISON719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
April 30, 2021

I know this is Robert I'm poor as Seal Team 6 was that car that bad and can I could have been fixed I have one I like to buy but it's a Ford Edge V6 3.5 can you help me buy it replace the one my dad despi More

by REXABDBOSTON
Recommend Dealer
Yes
Employees Worked With
Amy Rhule
April 30, 2021

Bruce provided exceptional customer service! He represents the best that Bob Penkhus customer care is known to provide. I will strongly recommend him to anyone! More

by THOMASSTEVENS50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Leiva
April 30, 2021

Easy to schedule an appointment, timely updates, no surprises and a great service rep. All work was done correctly the first time and a nice wash job. More

by DPALENCHAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
April 30, 2021

Exceptional mechanic, service writer and lot tech. Loaner vehicle clean, gassed and ready to go. Tge young kady lot tech was the epitome of professionalism and so very positive. She hustles to provide custom More

by ANDY.CAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric the Service Tech is the best., Bruce Leiva, Chris Sherban
April 28, 2021

Service writer Chris Sherban was totally professional and helpful. Everything went smoothly with my service appt. and Chris will be following up with my windshield replacement. More

by Kjmarrs30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Apr 30, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for giving Chris a shoutout. See you at the next visit.

April 28, 2021

No pressure from salesman Bruce , he was awesome! Helped me navigate the card’s computer system and went out of his way to help me. Didn’t care that much for the finance guy. He was arrogant and not complet More

by LUVROSCOE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Baker
Apr 30, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for taking the time to write a review. We appreciate the honest feedback. We will be sure to let Bruce know he did a great job.

April 28, 2021

I was told my car would only be there for about and hour and a half and that it would be cleaner. It took 8 hours and it was not clean. I went in at 9:30 and my car wasn’t ready until 5:30pm More

by ANTOINETTE.ALISHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know his name , Fabian Vigil
Apr 30, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear Antoinette, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-228-3221 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

April 27, 2021

Glad we stopped in and decided on this vehicle. VW Tiguan is an awesome SUV! Thanks to the entire team for making this happen for us. More

by MICHAEL.NEUBAUER99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lemar Crenshaw
Apr 30, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Michael congratulations on your new Tiguan. The Tiguan is a great SUV and we are positive you will love it for years to come. Come see us again for any other car needs.

April 27, 2021

Bryn not only found the EXACT vehicle I wanted within an hour, but he also kept me in the monthly terms I wanted! All without me having to come in! He went above and beyond meeting ALL my clients expectati More

by davidson.tammy17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryn Reynolds
Apr 30, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Tammy congratulations on your brand new Jetta. We are happy to hear that Bryn could make your shopping experience an easy and pleasant one. Enjoy the new car and come see us again.

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