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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

May 07, 2021

Easy to schedule an appointment online with plenty of openings, time and cost were reasonable, decent waiting area, and Chris kept me informed throughout. And no surprises. More

by jbcarra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
May 12, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for coming to see us for your vehicle needs. We are thrilled Chris could make the process simple and easy. Come see us again soon.

May 06, 2021

Things were a 5 star once Brian got involved. He was very helpful and helped me get the job done quickly since I was renting a car while my car was being fixed. More

by LYNNKB3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
May 12, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the 5 star review. We are thrilled to hear that Brian could provide you with excellent customer service. See you at the next visit.

May 06, 2021

Very polite and courteous. Took me right on time; ¹even took the time to wash my car afterwards! I don't think I'll go anywhere else to service my VW other then the Bob Penkus VW Dealership! More

by COLE8283
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
May 12, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Cole thank you for trusting us with the service needs of your vehicle. We happy we could earn your business. See you at the next visit.

May 04, 2021

Great company!! Such an easy transaction .Ryan and Matt Great company!! Such an easy transaction . Ryan and Matt listened to what I wanted to accomplish and made it happen with only having me come in to si More

by BIKINICOLE2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tadd Wells, Mathew Hicks, Ryan Burnett, Hugh Yousif
May 12, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Nicole congratulations on your brand new Tiguan. The Tiguan is great SUV and we are positive you will love it for many years to come. Thank you for shouting out Ryan and Matt, we will be sure to let them know they are doing a great job. Come see us again for any other car needs.

May 03, 2021

First let me say that Joshua provided outstanding customer service. That said, I did not receive a receipt for work done nor a report on full circle inspection. There was no enhanced vehicle cleani More

by joemendygral
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Culbertson, Fabian Vigil
May 12, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear Joe, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-228-3221 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

May 03, 2021

I’ve been a customer for three years now. Recently I had the best experience with this dealership than I’ve had in the last three years. I’ve never had a better experience purchasing a car overall. More

by ANTIONETTE.ALISHA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan McManus, Jalyn Walker, Lance Dowlen
May 12, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Antionette thank you for coming to us for your car needs. We are very pleased we could help you get into a new car. We are very pleased to hear you enjoyed the shopping experience. Come see us again soon.

May 02, 2021

You guys are wonderful. Thank you for taking such good care of me. I will definitely buy another vehicle from this dealership and I've told everyone about the great experience. More

by NICOLE.Y
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tadd Wells, Ben Gallentine
May 12, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Nicole we are truly honored by your kind words. Thank you for the recommendation and congratulations on your new vehicle. Come see us for any other car needs.

May 01, 2021

4 hrs for factory maintenance and new brake pads and quoted just the pads and received no oil change and car smelled like feet after More

by WEBBER.TARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Sherban
May 12, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear Tara, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-228-3221 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

May 01, 2021

Brian Dorcey is amazing. Communicates well and keeps us informed. He is very trustworthy and knowledgeable, so when he makes a recommendation, we always go with it. Would highly recommend! More

by VICTOR.J.FAVERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
May 12, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Victor thank you very much for taking the time to give us your feedback on your visit. We are happy to hear that Brian and the service team have provided you with excellent service. Come see us again.

April 30, 2021

Great shopping experience and Lance was so helpful! He was so patient and transparent through the entire process and I never felt extra pressures or anxiety! More

by PAULJRMCW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Dowlen
Apr 30, 2021 -

Bob Penkhus Volvo Mazda Volkswagen responded

Paul thank you for the 5 star review. We are happy to hear that Lance provided you with a great shopping experience. Enjoy the new car and come see us again.

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