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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

Overview
Reviews
Vehicles
4.7
3,366 Reviews
Call Dealership (719) 473-4100
View Awards

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

July 25, 2023

Brian is a great advisor to work with and Volkswagen always takes care of our maintenance and does a great job. More

by CHARLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Report | Print
Jul 26, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Charley, we're so glad to hear you had a great service visit with Brian. Thank you for trusting us with your VW!

July 24, 2023

Unexpected tire blow out and Penkhus made arrangements to get it fixed as I was out of town when this happened. Great Volvo assistant. More

by TVLEFEBVRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Report | Print
Jul 24, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate the 5-star review! Come see us anytime!

July 23, 2023

Volvo service department specialist advisor (Chris Sherban) provided excellent service for my 10k Maintenance/Service requirements. He provided a prompt solution to get me back on the road when a part More

by GSEGURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sherban
Report | Print
Jul 24, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thanks for allowing us to service your Volvo, and thank you for the 5-star review!

July 22, 2023

Aaron is very friendly and knowledgeable. Kept me informed. Repair was excellent. All staff on the service line were very friendly and customer oriented. More

by MAZDA 1ST TIME OWNER
Recommend Dealer
Yes
Employees Worked With
Aaron Evans, Aaron Evans
Report | Print
Jul 24, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting our service team with your vehicle! We appreciate it!

July 21, 2023

Staff is very cordial, helpful, and efficient in both the sales and service departments. I would recommend them to anyone. More

by MicB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryn Reynolds, Jordan McManus, Marc Strasner
Report | Print
Jul 21, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting our team with your Volvo! We appreciate you!

July 21, 2023

Not willing to go above and beyond for their customers. I recommend finding a different Volvo shop and have them work on you car. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danielle Brown
Report | Print
Jul 21, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear Customer, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

July 21, 2023

Very great people . . Love my mini Cooper clubman . Need wipers don't know where to get them tho. More

by FOXYFISHIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Megan Jung, Ryan Burnett
Report | Print
Jul 24, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you so much for shopping with us! We hope you enjoy your Mini Cooper!

July 20, 2023

JR was great and very helpful. We had an easy experience and got all the information and help we needed More

by GNFLOREK
Recommend Dealer
Yes
Employees Worked With
Ryan Burnett, Ryan Burnett
Report | Print
Jul 21, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're so happy to hear you enjoyed your shopping experience with JR! Enjoy the new VW!

July 20, 2023

Brian got me through really fast, was understanding of my needs and saved the day. More

by ulyssesavila97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Report | Print
Jul 21, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the 5-star review! We're happy to hear Brian was able to take care of you!

July 19, 2023

My first time visiting this dealership for service. All around a great experience. Comfortable waiting area. Friendly people. More

by thavko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric , Danielle Brown
Report | Print
Jul 19, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the five-star review! We're so glad you were comfortable for your service visit!

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