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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

August 19, 2023

I had an amazing experience with this dealership . The customer service was outstanding, and the product was exactly what I was looking for. I was so pleased with the service I received. They went abo More

by VERONICAAGBO76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Gentry, Ryan Burnett, Torrell Crowell
Aug 21, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thanks for trusting us with your recent car purchase, Veronica! We're so glad you had great customer service with Torrell! Enjoy!

August 18, 2023

Took my car in to Bob Penkhus in motor city for service Aaron was excellent and the service tech provided a video of my car to explain everything that was checked and the checkout process was easy and ever More

by Car guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Evans
Aug 21, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate the positive feedback! Thank you! 

August 18, 2023

Attention I believe I already did this survey. Please stop requesting another one. Thank you very much More

by LIZMARTINEZ654
Recommend Dealer
Yes
Employees Worked With
Do not remember
Aug 21, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the 5 stars, Liz! We appreciate it!

August 17, 2023

Building was clean. I was greeted promptly. Aaron communicated clearly & efficiently, He was respectful of my time and very welcoming. More

by CHRISTINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Evans
Aug 18, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Christina, we are so happy to hear you had a 5-star experience with our service team. Thank you!

August 17, 2023

Everyone was very knowledgeable and accommodating . It was very appreciated. I would recommend.. highly recommend. More

by Ride17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryn Reynolds, Jordan McManus, Ryan Burnett
Aug 18, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate the 5-star review! Enjoy your new VW!

August 17, 2023

Malos mecánicos, cometen demasiadas negligencias, no te sientan en un escritorio para hablarte, se enoja Si exiges calidad en el servicio More

by Daiquel Díaz Pacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Jung, Andrew Cossman
Aug 18, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Daiquel, Gracias por informarnos de su situación. Como nuestro valioso cliente, apreciamos sus comentarios. Lamentamos mucho saber que tuvo una mala experiencia. Nos esforzamos por cumplir con las altas expectativas y me decepciona saber que no logramos el objetivo. Nuestro equipo de técnicos de Master Elite está construido sobre una base de transparencia e integridad, y nunca queremos que nuestros clientes cuestionen eso. Me gustaría tener la oportunidad de hablar con más detalle acerca de su visita. No dude en comunicarse conmigo al 719-785-9615 si desea hablar más sobre este asunto y para que pueda ayudar a hacer las cosas bien. Nuevamente, lamentamos su experiencia de servicio menos que excelente. Gracias por ser cliente de Bob Penkhus y por tomarse el tiempo para contactarnos. Espero sinceramente saber de usted pronto. Marc Strasner Supervisor 719-785-9615

August 17, 2023

Recently picked up a 2023 XC40 on lease. Bruce was my sales person and he was great. Very responsive, worked with my budget, and had the vehicle ready for pick up. Jordan in finance mailed m More

by A.schmidt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Leiva, Jordan McManus, Jalyn Walker
Aug 18, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Alyssa, we are thrilled to hear you had a great experience with Bruce, Jordan, Ja'lyn, and the rest of our team! Enjoy your new car!

August 17, 2023

Justin is great to work with. The dealership is professional and does the work needed, but the prices are expensive. More

by ARCHRECHNAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brant
Aug 18, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate the honest review! We are glad to hear you had a positive visit with Justin.

August 16, 2023

The service was good. The prices were too high Having a loaner car was great More

by Chandler.w.sparks
Recommend Dealer
Yes
Employees Worked With
Danielle Brown, Danielle Brown
Aug 18, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Chandler, we appreciate the honest feedback!

August 15, 2023

Maddie was my advisor, and she was friendly and efficient. Got me in and out relatively quick as I was a waiter as they call it. The video tour was fun. And I have to commend the lady in the parts More

by HATE SURVEYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie
Aug 16, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Andy, thank you for the review! We are happy to hear you had a positive experience with our service department!

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