Bob Penkhus Mazda at Powers

Carside Garside Brian is the best around! Always been very professional and friendly, I will only buy my new or used vehicles from him and Penkhus Motor Company! You Brian is the best around! Always been very professional and friendly, I will only buy my new or used vehicles from him and Penkhus Motor Company! You need a new ride go visit Brian “Carside” Garside you won’t be sorry you did! More

I purchased an expensive SUV here. Within about one thousand miles, the power steering pump went up. Assuming they'd stand behind the vehicle, I brought it in. They wanted 1400 USD for Within about one thousand miles, the power steering pump went up. Assuming they'd stand behind the vehicle, I brought it in. They wanted 1400 USD for the repair and offered nothing. They explained that my power train warranty didn't cover the repair. I am extremely disappointed in this business. They don't stand behind their product. More

This is the kind of place that gives dealerships a bad name It started out as a really good deal, and in the end I had such a bad experience here that 2 weeks later, still not having the car in my possession, I It started out as a really good deal, and in the end I had such a bad experience here that 2 weeks later, still not having the car in my possession, I made them give me my money back, knowing I was going to probably spend $2000 more for the same car elsewhere. That’s how much I don’t want to do business with these people. If you insist on buying a car from these people, bring an attorney with you. OK, at least GET IT INSPECTED SOMEWHERE ELSE FIRST, and INSIST ON making all agreements directly with the manager, and have it all typed and in writing, and get copies. I came down on Saturday to test drive a Honda Fit that had just been traded in. I had negotiated pricing already over the phone, so as long as everything checked out, I was buying it that day. When he was showing me the car, the sales guy David said it had just been detailed but they still needed to do some cosmetic stuff (buffing out scratches, reattaching a side skirt, restoring headlights), but they’d deliver it to me Friday in Denver, and give me a loaner to use in the meantime. They had already inspected it, and I was told everything came back good. I took it to get independently inspected at a Honda Dealership, and they found an oil leak and a few other things. They only agreed to fix it if I paid more. So…. the pricing we negotiated was apparently contingent on me not finding out about the leak. I wish so badly I would’ve walked away at this point. Instead, I paid $250 extra and bought the car, leaving it there to repair oil leak and finish the cosmetic stuff. Friday I texted David to ask what time it would be delivered. He said “it’s not ready” and it would be ANOTHER WEEK, and then lied about why (told me the buffing guy was really backed up- I later found out that the side skirt they were going to reattach was unsalvageable and they had to order a new one. Why he didn’t just tell me this, I have no idea. I think he didn’t bother to find out why the car wasn’t ready, and just made up an excuse). I asked to talk to a manager, and got a call from Matt, who was actually really nice and very reasonable. I told him I was upset with this whole process and we agreed he'd give me $250 back and continue with repairs. Monday, a DIFFERENT manager called me. I wish I remembered his name, so I could warn people to stay as far away as possible. He was nasty- accused me of fabricating the fact that the other manager Matt had agreed to give me $250 back. He also told me I was owed nothing on this car besides the mechanical repairs that were already done, and they had never agreed to buff out scratches, restore headlights, or reattach the side skirt (when I came to test drive the car, the FIRST thing the sales rep said was that those things still needed to be done - they weren’t things I had asked for). Not to mention that the only reason they still had my car was that they were waiting on the side skirt. So if we never agreed to any of that, why did they still have the car? I had those things in writing, on the We Owe Statement, but this manager claimed that David isn’t authorized to add things to that document, so it didn’t matter that it was in writing. I said I wanted to talk to the manager above him. He ended the conversation by telling me ‘oh by the way, we need to come up tonight and swap out the loaner car you have, because we have a buyer for it’ and threatened me if I didn’t allow them to pick it up. I told him they could pick it up but I wanted a call from the GM first thing in the morning. 3 days went by without a call from anyone. David texted me saying they were ready to deliver the car, and when I asked him if the new side skirt had been reattached, scratches buffed and headlights restored, he responded with a vague “the car looks good.” I asked for a photo of the side skirt, and he sent me one that clearly shows the old broken side skirt reattached- it looks AWFUL. I politely told him I was still waiting for a call from the manager to get things resolved. Finally, on Thursday I informed them I was driving to the mountains for the weekend and would prefer to not do the trip in their loaner car, but was still patiently waiting for a call from a manager. After threatening to report the loaner car as stolen, Reece finally called me and agreed to give me my money back. When David drove up to pick up the loaner and bring me my check, he had the nerve to again offer me the $250 back if I’d take the car. I will gladly pay more to have an HONEST experience somewhere else. More