Bob Penkhus Mazda at Powers

Shady Finance Department I took my 83 year old mother in to buy a Subaru she had found. Salesman was great! But the finance officer was not. He tried to lie to me and sell I took my 83 year old mother in to buy a Subaru she had found. Salesman was great! But the finance officer was not. He tried to lie to me and sell us warranties That she did not want to buy. He told us that he could not sell the car without them. I called bull#*@% ! (my sister works in finance at a dealership in CA) After about 2 hours of me getting ready to walk out the door, they finally came down to our terms and she bought the car. Shame on you! In the end she is very happy with her car. More

I have to take back the review that I left yesterday. Jeff, from the dealership just called and explained that since their location just works on Mazda’s normally the service manager didn’t realize that Jeff, from the dealership just called and explained that since their location just works on Mazda’s normally the service manager didn’t realize that the catalytic converter was covered under an extended warranty. He told me to call the Motor City location and they would fix it under the warranty. I can’t say how thankful I am and this has definitely changed my opinion about them. I’m sorry I posted when I was so upset. More

Great Experience! I had a recall on my car! This dealership took care of it fast and efficiently! Jerry is the best to work with! Friendly Service I had a recall on my car! This dealership took care of it fast and efficiently! Jerry is the best to work with! Friendly Service More

Issue with radio after changing battery After changing the battery I had to visit the dealership to have them figure out why the radio screen would not come back up. They tried to retrieve t After changing the battery I had to visit the dealership to have them figure out why the radio screen would not come back up. They tried to retrieve the radio and could not. They then had to hook it up to a computer and completely reset the radio to get it to work again. More

Service beyond reproach Wow ! Great Customer Service,quick service turnaround time and NO surprises of hidden or additional charges during this most satisfying all around aut Wow ! Great Customer Service,quick service turnaround time and NO surprises of hidden or additional charges during this most satisfying all around auto servicing experience. Thank you Jerry Lane for the past (3) years for the Sustained, Superior Customer Services experiences. Looking forward to many more. More

Professionalism when you have that in bedded in your staff they cannot go wrong I love it when a person takes pride in with their doing and want to be the best it wh when you have that in bedded in your staff they cannot go wrong I love it when a person takes pride in with their doing and want to be the best it what they're doing thank you very much by pinkus More

Superb service! The service at Bob Penkhus Mazda is amazing. The service representatives are considerate and clear communicators. I was surprised how quickly they ser The service at Bob Penkhus Mazda is amazing. The service representatives are considerate and clear communicators. I was surprised how quickly they serviced my car. I can highly recommend them without any reservations. More

The best customer experience and great service The Service Department at Bob Penkhus Mazda was highly professional and provided great quality service. Everything was taken care of as promised which The Service Department at Bob Penkhus Mazda was highly professional and provided great quality service. Everything was taken care of as promised which I always appreciated. The great team at Bob Penkhus Mazda ! The place is delivering to the highest standards! Robert Kania was incredible and he is the best!. More

Great Always runs like a new car after servicing. I never have to wait. Waiting area always has plenty of magazines. Servicing time is always " just righ Always runs like a new car after servicing. I never have to wait. Waiting area always has plenty of magazines. Servicing time is always " just right". More

very thorough I continue to be impressed by the thoroughness and customer rapport exhibited by the service department, and in particular, Jessica Tovar. The car is I continue to be impressed by the thoroughness and customer rapport exhibited by the service department, and in particular, Jessica Tovar. The car is ready when promised and the work is video documented and reviewed by the technician which i think is fantastic! Easy to get appointments and comfortable waiting area. My only suggestion would be to allow customers to buy packets of oil changes like Toyota. Their deal is three for $75.. I would definitely take advantage of an offer like this even if the price were slightly higher. Many Kudos to Jessica for her friendliness and concern for my time. Thank you . More