Bob Moore Volkswagen

Helpful, Fast, Friendly I cannot express how awesome the service department at VW of Edmond is. When I arrived (at the wrong time because I can’t keep a calendar), they still I cannot express how awesome the service department at VW of Edmond is. When I arrived (at the wrong time because I can’t keep a calendar), they still took my car without hesitation and we’re done with my 20,000 maintenance in a little over an hour. Kim and Michael were phenomenal and so friendly. I look forward to getting my car serviced again (and I know I will soon because, afterall, it is a Volkswagen - haha). More

Follow up from vehicle purchase Prior to arriving I called to ensure all accessories were in when I was told yes they had arrived and that I did not need an appointment I assumed I Prior to arriving I called to ensure all accessories were in when I was told yes they had arrived and that I did not need an appointment I assumed I was being told correctly. When I arrived the two people I had spoken with (My sales person and the manager) were no longer employed there. After being walkied to three departments (sales, parts and then finally service) I was told they would get the cargo cover and mats installed and sent it to detail. When it finally came back to me almost 2 hours later the cargo cover was not installed and the detail job was MORE than poor. I had to return back to service and tell them they did not install the cargo cover. They then went and took the parts off of another vehicle to put into mine. That is when I realized they didn’t vacuum well at all or wipe down the inside of my vehicle. At this point I had spend Enough time there and was so annoyed I just left. Not the best first impression of the quality of work done at this dealership. More

Great work. They were intime, fast and very professional! Excellent. Highly appreciated. Oil change was fast and they took good care of the car. Coffee was work. They were intime, fast and very professional! Excellent. Highly appreciated. Oil change was fast and they took good care of the car. Coffee was great! More

New personal made a huge difference I had went in and was determined to talk to the gm about the lies and bad service from previous problems. What a delight to meet all the new faces. I I had went in and was determined to talk to the gm about the lies and bad service from previous problems. What a delight to meet all the new faces. I feel confident with the positive change and will tell everyone to try them again. I will continue my service with them. Only problem is my vehicle is still not fixed from the other service writers never documenting the continued problems. More

Great This was a great experience! Very easy and Papa iis extremely helpful, knowledgeable and nice. If you need a new car go ask for Papa Faye and he will This was a great experience! Very easy and Papa iis extremely helpful, knowledgeable and nice. If you need a new car go ask for Papa Faye and he will make the experience enjoyable and easy. We love our new Altlas. More

I Hate Buying Cars They were great. Katero was a awesome sales person without being overwhelming. I had put off buying a car for six weeks because I hate the experience, They were great. Katero was a awesome sales person without being overwhelming. I had put off buying a car for six weeks because I hate the experience, but he made it actually enjoyable. They also called me back the next day because my interest rate should have been lower. Automically saved me about $2500. More

Quick and efficient They really helped me get my car problems together! I’m a college student overwhelmed with schoolwork and when my car kept having issues Justin from V They really helped me get my car problems together! I’m a college student overwhelmed with schoolwork and when my car kept having issues Justin from Volkswagen was always there to help me with whatever was wrong with my car. It was always done in a fast timely manner and they always were kind! Very much appreciated their hard work! More

Quick and Easy Needed a new battery, was near the end of the day when they stop accepting cars for service but they squeezed me in, got it done quickly and I was bac Needed a new battery, was near the end of the day when they stop accepting cars for service but they squeezed me in, got it done quickly and I was back on the road with no need for jumper cables. Plus, everyone in there is always quite friendly so it's a pleasant experience all around. More

Found everything I wanted in a VW TIGUAN-3 rows! I walked in to Edmond VW a few weeks ago and was waited on promptly, and even test drove Tiguan that day. I liked the 72,000 mile warranty and that’s I walked in to Edmond VW a few weeks ago and was waited on promptly, and even test drove Tiguan that day. I liked the 72,000 mile warranty and that’s what brought me into the dealer. The Tiguan I liked the most, was the showroom model. Daylan was a Salesperson and he is an Army veteran and from our hometown. He is very Personable and likable and kept in touch with me while I was making my decision. Mike S was helpful also. The GM Craig called me personally and asked me for by business, I liked his frankness and told him I would buy from his dealership. I feel like my experience was pleasant and I had control in my buying decision, which was most important to me. The dealership in Edmond is very beautiful, modern, and clean and I liked buying from a dealer close to my home in Edmond. More

Great experience Everyone was great throughout the process. Straight forward, friendly, and fast. If you are looking to buy a VW I highly recommend Katero and this dea Everyone was great throughout the process. Straight forward, friendly, and fast. If you are looking to buy a VW I highly recommend Katero and this dealership! More