Bob Moore Volkswagen

Nail in tire Noticed a nail in my tire when I left work, stopped by to have them check/repair the tire. Once again...in and out with no hassles and barely had time Noticed a nail in my tire when I left work, stopped by to have them check/repair the tire. Once again...in and out with no hassles and barely had time to read a short magazine article while I waited. More

Very pleased for their service They did a very good job on alignment, upgrading electric system, and washing in just two hours. And they’re very polite, knowing what the customer re They did a very good job on alignment, upgrading electric system, and washing in just two hours. And they’re very polite, knowing what the customer really needs. More

I never got my problem fixed and I paid money My car is still messed up and I paid money and it's covered under my insurance. Vents still make noise as a chirp mirrors don't defrost. My car is still messed up and I paid money and it's covered under my insurance. Vents still make noise as a chirp mirrors don't defrost. More

Amazingly quick Great experience A little bit out-of-the-way but well worth the drive to get a great deal on a Volkswagen thank you wants again Great experience A little bit out-of-the-way but well worth the drive to get a great deal on a Volkswagen thank you wants again More

Friendly, honest, thorough Went in for an oil change and the temps were dropping outside. They recommended an oil change but were hesitant to wash my car. I needed mud cleared o Went in for an oil change and the temps were dropping outside. They recommended an oil change but were hesitant to wash my car. I needed mud cleared out from the wheel wells, and underneath. They got it all off - all the sticky red clay bits the tunnel carwash missed. I like the car wash being included in the price of the oil change. Keeps me coming back. Plus Katero was great as I window shopped while waiting. More

City's Okayest Dealership Customer service here is always great. The people who work here are very polite and friendly, and will always make up for service-related issues or de Customer service here is always great. The people who work here are very polite and friendly, and will always make up for service-related issues or delays. Actual car maintenance is okay at best. I usually have to come back to re-fix the same issue or for something completely new that was caused by poor attention to detail. Last time, they left a noticeable scratch on my window tint while working on the window motor. This time, they left my cruise control unplugged, failed to get rid of the warning light on the dashboard, and somehow broke a previously working daylight running light while fixing the headlight... Every time I'm forced to come back - that's half a day wasted. I've worked with them for the past three years but can't take this kind of poor work quality any longer. I'll take my business somewhere where they don't depend on their established brand name for customer loyalty. More

Satisfying Buying Experience Norris Evans, salesman, was very professional and personable. He took his time with explaining all of the vehicles features and technology. He gave m Norris Evans, salesman, was very professional and personable. He took his time with explaining all of the vehicles features and technology. He gave me a follow up call to see if he could help me with any operational problems that I might have experienced...there were none! Scott Tribbey, credit manager, went beyond the norm, to insure my understanding of the credit rating and lease contract. I was very pleased with my buying experience...I would rate it a solid 10. More

Pleasant buying experience I saw some of their cars were on sale, so I went one morning to take a quick look. I hadn't planned on buying one that day, but soon. Katero was the s I saw some of their cars were on sale, so I went one morning to take a quick look. I hadn't planned on buying one that day, but soon. Katero was the salesman that approached me first. He was very pleasant and helpful to me without being pushy. I found the model car I had been considering and made the decision to buy it the same day. The process was very smooth, and everyone I met along the way seemed genuinely nice, and not just looking to make a quick sale. If I had encountered pushy or disinterested employees, I would have looked at another dealer. I will definitely recommend VW of Edmond! More

Happy services experience! The Volkswagen dealer located at 14220 Broadway Extension Hwy Edmond, OKlahoma 73013 is a good place to service and fix CC. Because the dealer supply The Volkswagen dealer located at 14220 Broadway Extension Hwy Edmond, OKlahoma 73013 is a good place to service and fix CC. Because the dealer supply excellent customer service and reasonable price! More

Phone shopper I called to ask about a specific vehicle, and was given to a sales man by the name of Katero. He was so very helpful and wasnt pushy or bothered to an I called to ask about a specific vehicle, and was given to a sales man by the name of Katero. He was so very helpful and wasnt pushy or bothered to answer any of my questions. He was so polite and helpful and knowledgable that I baught my Passat with out haven seen it , he even went above and beyond and delivered my vehicle in person . This was the best sales person I've ever had to do business with . More