Bob Moore Volkswagen | Page 93

Service & Warranty The service was quickly done. And, the warranty (Recall) work was done expeditiously. Both we’re completed within “my” time allotted for today’s wor The service was quickly done. And, the warranty (Recall) work was done expeditiously. Both we’re completed within “my” time allotted for today’s work. My service representative, Juston Pierson, was professional in his knowledge of my vehicle, and, items I purchased. Thank you, I will return for any and, all things for my Tiguan. More

Great service and easy to work with I got pretty close to what I wanted for my trade in and the prices were really fair on the cars on the lot. I liked that most of the prices were on ve I got pretty close to what I wanted for my trade in and the prices were really fair on the cars on the lot. I liked that most of the prices were on vehicles and I didn’t have to ask about everyone of them. More

Trustworthy, no pressure This was the first dealership I visited when I needed a new car, because of the 6 year bumper to bumper warranty. Prices were comparable to other cars This was the first dealership I visited when I needed a new car, because of the 6 year bumper to bumper warranty. Prices were comparable to other cars, but other dealerships can't offer that warranty. The out-the-dpor price was close to the advertised price. Our salesman was clear and I trust him. When I was unsure about buying the first car I tried, they had no problem with me leaving the paperwork and visiting another dealership. I was comfortable that everyone was working to get me the right car at a good price. More

Excellent! Everyone was friendly, knowledgeable, and eager to help me with my purchase! Ken worked diligently with the GM to make sure I got the best price. Everyone was friendly, knowledgeable, and eager to help me with my purchase! Ken worked diligently with the GM to make sure I got the best price. More

0900 Appointment for simple oil change on 2006 Jetta TDI Reason for rating: Gross incompetence! Checked in at 0900 AM, Checked out at 1115. That's more than 2 hours for a routine oil change and couple of Reason for rating: Gross incompetence! Checked in at 0900 AM, Checked out at 1115. That's more than 2 hours for a routine oil change and couple of minutes to spraying some water on the car but (called complimentary car wash). Left service department only to return 5 minutes later because the incompetent mechanic failed to complete the simple task of reconnecting the fresh air line so the engine could breathe! Also, incompetent mechanic failed to reset the maintenance reminder wrench that comes on when the next service is due...This VW service department and dealership is in the same block as the Mercedes dealership, I wonder if Mercedes has the quality mechanics screwing their customers vehicles... I will not be visiting the Edmond VW service department again... More

Wonderful The salesman and manager were very nice and honest throughout the whole process. Highly recommend this dealership. A very large selection of cars to c The salesman and manager were very nice and honest throughout the whole process. Highly recommend this dealership. A very large selection of cars to choose from. More

Went above and beyond! We loved working with Norris and this dealership. He went above and beyond to get me the exact Tiguan I wanted, and was a delight to work with. The pr We loved working with Norris and this dealership. He went above and beyond to get me the exact Tiguan I wanted, and was a delight to work with. The process was easy, even though we were buying long distance. Totally worth driving for! More

A simple new key programming We replaced a key in our 2017 VW. 3 weeks waiting and they never called, so I called them and it was there. The key was expensive but needed, plus w We replaced a key in our 2017 VW. 3 weeks waiting and they never called, so I called them and it was there. The key was expensive but needed, plus we were also charged an additional. $55 for programming. That was done successfully. $200 + and we were done. Problem is they didn’t bother to check the key. The next morning my wife drives to church and it’s very cold outside. After service she goes to leave and the battery in the key is dead. She is stranded in the cold alone. I helped her get through it and replaced the battery that day. That small detail they didn’t check caused a big problem for her, especially the day after a new key was purchased! Do better... More

Justin and Kim r awesome They and their wonderful tech Drew took amazing care of us. Will always go back. They made us volkswagon lovers. Dont know what else to say. They and their wonderful tech Drew took amazing care of us. Will always go back. They made us volkswagon lovers. Dont know what else to say. More

My new car! Katero was very helpful to us and he accommodated our needs very well. He was very nice and made it easy for us choosing our next car. It was great wo Katero was very helpful to us and he accommodated our needs very well. He was very nice and made it easy for us choosing our next car. It was great working with him and I would definitely recommend him!! More