Bob Moore Volkswagen

Loose parts After adjusting thesteering column I noticed a part had fallen on the floor. I gathered up the parts, contacted Justin, and explained the situation. W After adjusting thesteering column I noticed a part had fallen on the floor. I gathered up the parts, contacted Justin, and explained the situation. We esatablished an appropriate appointment. The vehicle was repaired with no muss or fuss. Job well. More

Unexpected Sales man was very helpful and curious. He went out of his way to make sure everything was taken care of before we got there so we spent as little tim Sales man was very helpful and curious. He went out of his way to make sure everything was taken care of before we got there so we spent as little time with all the paperwork and everything. More

Great people and quick sevice! I had to get new tires and a light fixed quick since I was taking a trip! They were able to get me a upgraded tire at a discounted price. Saved me som I had to get new tires and a light fixed quick since I was taking a trip! They were able to get me a upgraded tire at a discounted price. Saved me some money! More

Awesome Service The service and parts department is completely awesome! I have purchased two Volkswagens from this dealer and it has been a great experience every tim The service and parts department is completely awesome! I have purchased two Volkswagens from this dealer and it has been a great experience every time. It is always a pleasure to get my vehicle serviced here the pricing is fair and the staff is great. More

VW Atlas puchase Great sales people who help you find what you want. Our salesman was very knowledgeable about VWs and friendly. The finance team just as friendly and Great sales people who help you find what you want. Our salesman was very knowledgeable about VWs and friendly. The finance team just as friendly and nice. Great experience would buy a vehicle from them again! More

Service department was superb! Michael Button in service department was very professional and followed up with me on a Friday on a timely basis on status of my car being repaired. Michael Button in service department was very professional and followed up with me on a Friday on a timely basis on status of my car being repaired. More

90,000 mile service First of all -- the actual service portion of my experience was good. I feel like my service writer Michael B was thorough and understandable when ex First of all -- the actual service portion of my experience was good. I feel like my service writer Michael B was thorough and understandable when explaining what would be done to my vehicle as I checked in and what was actually done and the suggested items when I picked up my car. The service department is clean, well lit and user friendly. The waiting area is nice. My only complaint is that it practically took an act of congress to make the appointment. I called the dealership's main number and was happily transferred to service -- where the phone rang so many times that my call returned to the switchboard. After two attempts to book my appointment over the phone I decided to try and book it online. That was another exercise in futility. I tried Chat and was told that they needed more than 40 hours notice to book an appointment. My Chat person did give me a link to a more user friendly online appointment site and I got my Friday appointment. There is a comment section on the online appointment page where I mentioned that I would need a ride to work and then picked up in the afternoon when my car was ready. Evidently, the comments are not sent to the service department along with the appointment request because no one was prepared to give me a ride. I use Volkswagen of Edmond because it is close to my office but sometimes i wish there was a better choice. More

Service at February 22nd I needed oil change at 20k. I did not have an appointment. Dropped the car at around 9am and asked them to change the oil during the day. They promise I needed oil change at 20k. I did not have an appointment. Dropped the car at around 9am and asked them to change the oil during the day. They promised to call me if they find a problem and when it will be ready. I never got a call and and when arrived (around 6 pm) it was not ready yet. After about 15 min I got the car payed for service. I did not pay much attention to bill in the center but at home I noticed that I have been charged $6 for complementary car wash. More

Excellence all around Every department from Greeter and Salesman (Ken Johnson) to finance and service technicians exceeded all our expectations beyond words!! No one has wo Every department from Greeter and Salesman (Ken Johnson) to finance and service technicians exceeded all our expectations beyond words!! No one has worked for me like that. Thank you. It is beyond appreciated! More

went well but took too long All negotiations went well. Liked the inventory and products. First Volkswagen we've owned. Sales person was very friendly and professional was not pu All negotiations went well. Liked the inventory and products. First Volkswagen we've owned. Sales person was very friendly and professional was not pushy. Only problem was waiting for finance, there was only 1 person there that day and we were there for 5 hours mostly waiting for them. Other than the time everything was fine and I'd highly recommend them to others. More