Bob Moore Volkswagen

They did the work fine and we are happy with it, took over a month to get the part in, I had to keep calling everyday to get communication on it, only to be sent to the parts dept voicemail, who would ne over a month to get the part in, I had to keep calling everyday to get communication on it, only to be sent to the parts dept voicemail, who would never call me back. Finally I get a call from someone who told me a manager would call me back within a day, when that didn’t happen either I called and called back and finally got someone in parts only to tell me that that manager quit, he said my part was in and icould scheledue service. So I did, question is how long was my part in before some one noticed? Also when I went to pick up the car I was on a knee scooter, it was all the way at the back of the parking lot, no one brought it up for me, so I had to scoot myself in the wind to my car, all the way to back of the parking lot, also texted in twice to get updates on the vehicle during the repair, no one texted back until it was done, happy with work but customer service could use some way big improvements. More

Allen Samuels always takes great care of me & my Atlas when I’m there. Also, I love that they have online scheduling, so convenient! when I’m there. Also, I love that they have online scheduling, so convenient! More

Great experience! I love my "new" VW Bus! Would fo business with Allen Samuels again!! I love my "new" VW Bus! Would fo business with Allen Samuels again!! More

Problem still not fixed with my radio. Every time I call, I get a different answer to where the part is. Every time I call, I get a different answer to where the part is. More

Parts and service haven’t contacted me back in about a month regarding my ordered part and to scheledue the needed service for my front bumper, have left over 5 messages with no response. month regarding my ordered part and to scheledue the needed service for my front bumper, have left over 5 messages with no response. More

I am 72 yrs old, thank you for the treats, the water was excellent, but the other goodies I dont eat. excellent, but the other goodies I dont eat. More

Easy to schedule service online! Fast service and very courteous staff! And a thank you note with a bottle of water and a snack were waiting in my car for me. Nice touch! But the bes Fast service and very courteous staff! And a thank you note with a bottle of water and a snack were waiting in my car for me. Nice touch! But the best part is the staff never pressures me to do maintenance other than what I choose to do on that trip. More

My tire rotation and oil change took over 2 hours to complete. The lady at the desk ended up taking care of it but that is ridiculous complete. The lady at the desk ended up taking care of it but that is ridiculous More

Everyone is very nice. The building is new and very clean. The waiting area is very comfortable. The waiting time that I’m given is always correct. It’s actually a ple The building is new and very clean. The waiting area is very comfortable. The waiting time that I’m given is always correct. It’s actually a pleasant experience to take my car in for service. 👍 More

Clean, organized, helpful, fast, efficient, and professional. Loved the little gifts in my car afterwards. professional. Loved the little gifts in my car afterwards. More