Bob Moore Volkswagen

untimely and unorganized I have used this dealership for about 2 years and the past year especially I have had bad experiences. I made an appointment, they did not even look a I have used this dealership for about 2 years and the past year especially I have had bad experiences. I made an appointment, they did not even look at my car until 2 days after my appointment. After I got my car back (weeks later) I drove it home and had to tow it back the very next day because of their error which made my vehicle immobile. More

Service was good. Did not take long. Dud a free check up. Very much enjoyed. Quick in and out. Will most likely be back soon. Very much enjoyed. Quick in and out. Will most likely be back soon. More

Justin in service is awesome. My sons car needed a couple of things serviced. I sent him by himself. Justine kept me updated throughout the visit on what the car needed and pricing before anything wa couple of things serviced. I sent him by himself. Justine kept me updated throughout the visit on what the car needed and pricing before anything was done. More

Our first visit to the dealership was a little confusing (salesperson was terrible), but when we went back, we spoke with Papa and he was AWESOME. Everyone else we dealt with was upfront and efficient. A gr (salesperson was terrible), but when we went back, we spoke with Papa and he was AWESOME. Everyone else we dealt with was upfront and efficient. A great experience. More

Very friendly Papa was great, I would recommend any of my friends to buy car from Papa or Jordan. Very happy with choosing Allen Samuel's Volkswagen to purchase my vehicle. Will recommend to friends and r friends to buy car from Papa or Jordan. Very happy with choosing Allen Samuel's Volkswagen to purchase my vehicle. Will recommend to friends and relatives. I found out about your dealership through your employee Mike. More

Ordered floor mats. Still waiting for them to come in. Still waiting for a phone call will let you know when I hear about them Still waiting for a phone call will let you know when I hear about them More

Great service will be back for more service Jason Was very nice and helpful more helpful than this app why do I need to put 25 words you can ha absurd I will come back for service but will not fill this very nice and helpful more helpful than this app why do I need to put 25 words you can ha absurd I will come back for service but will not fill this out ever again More

Multiple visits Agent I worked with yesterday warmed up but was an initial issue; partly my fault. She asked me a short pointed question upon meeting and I gave an ab Agent I worked with yesterday warmed up but was an initial issue; partly my fault. She asked me a short pointed question upon meeting and I gave an abrupt, slightly negative (perceived as her face changed to the worse) but factual, response. I leased a vehicle last June/July. Needed second key as one was not available at sale. I called a couple times and stopped by twice and waited for an hour each. Never a call back to me letting me know what had happened. Agent yesterday let me know it takes a little over an hour to program a key, so I waited and poof she gave me 2 keys as she found the other one that had been programmed as well after the latest request was already in the hopper. This is our 5th or 6th VW; we likely will not get our next one at this shop. It is possible that something less that average permeates the organization there. More

Very straight forward new car purchase. The dealer had the vehicle in the model year, trim level, etc... that I was looking for. I enjoyed working with Lexi. It was a very laid back, no no The dealer had the vehicle in the model year, trim level, etc... that I was looking for. I enjoyed working with Lexi. It was a very laid back, no nonsense experience. More

On March 12, 2020 I hit a deer near Pops Arcadia. I was able to get an appointment the next day. Everyone in the Service Department was awesome. They checked my car and made sure it was safe to continue my able to get an appointment the next day. Everyone in the Service Department was awesome. They checked my car and made sure it was safe to continue my trip to Las Vegas. This situation could've been much worse, and the dealership really took care of me, for which I am thoroughly grateful and satisfied. More