Bob Moore Volkswagen

1st Time This was our first experience with service at Allen Samuels for our new Atlas. Robert and Ryan were both very personable, knowledgeable, and attentive This was our first experience with service at Allen Samuels for our new Atlas. Robert and Ryan were both very personable, knowledgeable, and attentive to our needs. They took good care of what needed to be addressed on our car promptly and left us knowing that we have a good place to take our car for service. Thank you very much! More

Simply The Best. I’ve owned 2 Volkswagens and see no reason to change, as the service I have received from this dealership is the definition of “outstanding” reason to change, as the service I have received from this dealership is the definition of “outstanding” More

Over all it was fine but it took 3 weeks because they were trying to replicate the problem. I told them it was random and would be difficult to replicate. I had to call for updates. were trying to replicate the problem. I told them it was random and would be difficult to replicate. I had to call for updates. More

We bought 2 new VW’s same day 2014 from previous owner. Allen Samuels said their purchase agreement didn’t allow purchase of our file with information of extended warranty/loaner car etc. guess who lost Allen Samuels said their purchase agreement didn’t allow purchase of our file with information of extended warranty/loaner car etc. guess who lost out/more to that story but not enough space here for details. Still went to them for service. Left car last week 9:30 had all day I called at 3:00 because they had not called or tried to contact me. Gave a $2344.95 estimate on 2014 60,000 mile car and said our fault from not doing work last year Charged $135 to diagnose because we didn’t do work with them Never Again. More

Ryan at Allen Samuels restored my faith in Volkswagen, going forward I will use them exclusively, excited to look at a new Atlas, thank you going forward I will use them exclusively, excited to look at a new Atlas, thank you More

Great service!! Staff was very helpful and friendly! Fix my issue the same day, very fast turn around time! I will keep coming back!! Thank you! my issue the same day, very fast turn around time! I will keep coming back!! Thank you! More

I was treated with respect and listened to from the moment I met Tiylon! As a woman buyer, this is so important to me. I was ignored by a salesman at a different dealership, and he spoke only to my hus moment I met Tiylon! As a woman buyer, this is so important to me. I was ignored by a salesman at a different dealership, and he spoke only to my husband. It was sexist and off-putting. I appreciate being treated like a customer! I’m over the moon with my purchase. I took it for a drive with all 3 kids and 2 dogs, and every one had room ❤️ More

I never saw or had the opportunity to speak with a service technician when I brought my 2017 Passat in for my scheduled oil change and inspection. To my surprise when I was notified my car was ready a service technician when I brought my 2017 Passat in for my scheduled oil change and inspection. To my surprise when I was notified my car was ready and went to pay my bill I was charged for replacement of spark plugs. My car is 3 yrs old. The recommended time to change spark plugs is every 4 years. I was never given the opportunity to approve or refuse this additional service to be done. I paid the lady Maigen Jernigan and signed the papers where she told me to and left. The more I thought about the the additional charge being done without my authorization I became angry. I have never had work done on my car without my knowledge and consent prior to the service. That was not right!!! I intend to call corporate and complain. I will not trust this dealership again. More

My sunroof started leaking less than 3 months outside of factory warranty. This is apparently a known issue on these cars, and yet this service center never suggested I have it inspected to make sure it was factory warranty. This is apparently a known issue on these cars, and yet this service center never suggested I have it inspected to make sure it wasnt clogged/pinched. I'm very irritated go have to pay for this repair when it should have been discovered and repaired while under warranty. Service person said its "not a VW service" though it is a service they offer. Mindblowing. More

Did good on oil change, not good on recall, computer was down for 3 days so far, will have to make another trip to get the recall fixed down for 3 days so far, will have to make another trip to get the recall fixed More