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Bob Moore Volkswagen

Oklahoma City, OK

4.6
1,149 Reviews

5 E Memorial Rd

Oklahoma City, OK

73114

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Showing 1,149 reviews

September 25, 2020

The dealership facility is very nice and welcoming. All the people are very nice and welcoming as well. Not pushy at all. Will let you take your time to decide if you want to test drive, purchase, come bac More

by Bonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Rivera
September 25, 2020

I bought a new volkswagen from them back in march and it had a few issues right of the bat (no fault of theirs). But allen samuels honestly did anything and everything to make sure we were taken care of. Wh More

by Licavoli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maigen
September 24, 2020

The pre owned sales manager was incredible to work with. All staff were friendly and helpful, but not pushy at all. Highly recommend and would do business again. More

by peterharlin1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gilliland, Mike Nellis, Alexis Seburg
September 24, 2020

The service department at Allen Samuels VW was fantastic to work with. Their customer service was great and they were willing to take the time to explain what was wrong and what needed done. I am always ske More

by lamerusphs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Benge, Ryan Blackwell
September 23, 2020

Unethical and shady. Overstated amount of repairs needed and cost to do so in attempt to scare us into trading the car in. Will never return to this dealer More

by granttrudeau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Nellis, Ryan Blackwell
Oct 07, 2020 -

Bob Moore Volkswagen responded

I'm sorry you feel this way about us. We would never want to come across as this way. Yes, it it sometimes a better route for a customer to trade in their vehicle so they don't have to get hit with a high repair bill. With that said we would never inflate prices to make you trade in your car. If you can come in we would love to try to rectify this problem.

September 23, 2020

Megan was very good. Brought my Atlas in for a problem and your service dept discovered an unrelated issue. Definitely coming back to your dealership. More

by jpyoungester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan, Robert Benge, Ryan Blackwell
September 21, 2020

Super fast and efficient work. I've had my car worked on at this business 2 times and they have always gone out of their way to make sure I was taken care of. Highly recommend! More

by TEHRAY33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Johnson, Ryan Blackwell
September 21, 2020

We had a hard shift issue when the car was cold and Ryan as well as everyone else in service was great. Ryan called and text to keep me in the loop of the repair. Very glad they could get me fixed up. More

by YART07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Benge, Ryan Blackwell
September 18, 2020

Fast friendly service, trustworthy and dependable! It’s been a pleasure to bring my Jetta back to get worked on each time it needs a service! More

by ladysooner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Post, Ryan Blackwell
September 18, 2020

Excellent service rep and a nice waiting area. Took an hour for service. The online registration for service is quick and easy or you can just show up More

by MARKHAM.THOMAS
Recommend Dealer
Yes
Employees Worked With
Robert Benge, Ryan Blackwell
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