Bob Moore Volkswagen

The customer service has prompt responses and worked with me on the price. They hit the job done. me on the price. They hit the job done. More

Salesman was so helpful, and made the process seamless. Answered all my questions, made it so easy. Answered all my questions, made it so easy. More

Dropped my car off for 10k mileage maintenance and the process was quick and easy. process was quick and easy. More

Great customer service. Friendly people. Nice waiting room. Norris is an asset to your dealership. Friendly people. Nice waiting room. Norris is an asset to your dealership. More

Ordinarily I have had a good experience with this dealership. This time was disappointed with the communication aspect. Had my car in for an oil change 4/8/22 and was very pleased. When told my ca dealership. This time was disappointed with the communication aspect. Had my car in for an oil change 4/8/22 and was very pleased. When told my car was ready there was no mention of anything else that was recommended for service. Received several survey requests and did complete one. Then on 4/20/22 I received an email of recommended services, one being the p/a middle coolant line replaced. Having no idea what exactly that was or how serious it was. Would have been nice to know at the time I was there and not 2 weeks later. I stopped driving the car until I could get it in for service . Scheduled service for said repair on 4/26 and was told it would take the day to repair, which I totally understood. Texted Blythe to see if it was ready or estimated time of completion about 2 and never received any type of response. Hour to two hours later called and found out the wrong part had been ordered/received so would have to re-order and it would be ready the following day. Was asked if I needed a loaner vehicle- which I did not. Again, Wednesday afternoon I texted Blythe to see if it was ready and again, received no response. Later Called and was told it might be ready late than evening- but most likely by 11 or 12 the next day. Thursday called at 11:30 and was told it would be ready between 3 and 4. Waited until 3 to call and was told it was ready. Again, no contact from VW- On my way to pickup the car received a text/ email with invoice to pay so pickup would be expedited. I chose to wait until I got to the dealership And I was glad I did as Blythe had given me an extra 5% discount because of the delay in getting the car back- which I very much appreciated. I did noticed in the on invoice that it stated “customer declined service from last time “. Which I did not decline since I was not told there was any service needed I did not appreciate that at all! I have always been very pleased with your dealership. And do understand that things can happen, but some of these issues could have been avoided which would have made the whole experience better. More

We like Faith, but never really got our car fixed after spending lots of $. Made 4 trips to get it fixed. Their final suggestion after already spending $1200 was we "think" we found the problem, to a tune spending lots of $. Made 4 trips to get it fixed. Their final suggestion after already spending $1200 was we "think" we found the problem, to a tune of $3000 more. disappointed they couldn't have discovered that the 1st trip in. More

I have experienced multiple delays and unreturned calls. During my scheduled appointment, the part wasn’t ready and I was sent home. During my scheduled appointment, the part wasn’t ready and I was sent home. More

Always good service. Got an oil change, and got a wash and full check, also. Loved the online status update on my Passat. Got an oil change, and got a wash and full check, also. Loved the online status update on my Passat. More

Timely and courteous service. Undertaken job well done. Personnel accessible. Place well maintained. Personnel knowledgeable. Undertaken job well done. Personnel accessible. Place well maintained. Personnel knowledgeable. More

Everyone I spoke with, from the man who took my keys after directing me where to park the car to the woman who checked me in, was pleasant and helpful. after directing me where to park the car to the woman who checked me in, was pleasant and helpful. More