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Bob Moore Volkswagen

Oklahoma City, OK

4.6
1,149 Reviews

5 E Memorial Rd

Oklahoma City, OK

73114

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Showing 1,149 reviews

November 17, 2020

Very personable and professional Meagan took great care of us and made sure we had everything we needed. Our car was taken care of and we were very impressed either the cleanliness. More

by babbdj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Benge, Maigen Jernigan, Ryan Blackwell
Nov 17, 2020 -

Bob Moore Volkswagen responded

Thank you for your business and this review. We're happy to hear Maigen was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 17, 2020

I hate car shopping, but buying a car at Allen Samuels was possibly the most enjoyable experience of any vehicle purchase I have had to date. More

by Peter and Becky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nellis, Alex Porter
Nov 17, 2020 -

Bob Moore Volkswagen responded

Peter and Becky, Thank you so much for choosing Allen Samuels Volkswagen! Congrats on your new purchase, and let us know if Alex, Mike, and our team can be of any more assistance!

November 13, 2020

I felt the salesman did a nice job. I have no history with the dealership. Looking forward to hopefully excellent customer service. Haven’t owned a VW in a long time. Hopefully a wise purchase More

by schap30819
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nellis, Isaac Valencia, Mike Milligan
Nov 16, 2020 -

Bob Moore Volkswagen responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Allen Samuels Volkswagen!

November 13, 2020

I made an appointment, arrived on time. The service agent that checked me in told it will take an hour. It took 2hrs at no point in time did anyone come and tell me it was going to take longer than an hour. More

by AMOS.NAKOLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Blackwell
Dec 01, 2020 -

Bob Moore Volkswagen responded

Amos, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

November 12, 2020

Jeremiah was an excellent salesperson. Made sure we were comfortable at all time, answered all of our questions. Went into explicit details about the vehicle we were looking at. I would highly recommend him More

by eba1968.ea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maigen Jernigan, Mike Nellis, Jeremiah Sharp, Mike Milligan
Nov 13, 2020 -

Bob Moore Volkswagen responded

Thanks for the kind words! Glad we could make another friend! Come by and visit anytime!

November 10, 2020

I left more unhappy than satisfied, was told by one employee that the fee for tire rotation would be waved, and then checked out with another employee paying the full fee. Had to come back entirely bec More

by Chance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maigen Jernigan
Nov 27, 2020 -

Bob Moore Volkswagen responded

Chance, we're very sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

November 09, 2020

The service team did a great job helping me get my vehicle fixed through the warranty process. Thanks again for all you all did to get this done. More

by Trey
Recommend Dealer
Yes
Employees Worked With
Maigen Jernigan, Ryan Blackwell
Nov 10, 2020 -

Bob Moore Volkswagen responded

Thank you for the kind words for our service department, Trey! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 07, 2020

Jeremiah was AMAZING!!!! He was able to find exactly what I was looking for. The loss of power did not slow them down one bit. More

by klanebish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nellis, Jeremiah Sharp
Nov 07, 2020 -

Bob Moore Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well with Jeremiah, and hope you enjoy your new vehicle. We truly appreciate your feedback!

November 04, 2020

Great experience buying my first car. Jeremiah was very helpful from the start to the end of the process. Very happy, and will recommend to friends. More

by ctowle07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Sharp
Nov 04, 2020 -

Bob Moore Volkswagen responded

Thank you very much! Please send your friends so Jeremiah can spread the happiness to them too!

November 02, 2020

I did this already but I’ll do it again. My experience was great. Alex was a very nice salesman and I believe helped me get a great deal on my trade in! Then got me into a 2020 Tiguan. Mike in financ More

by armymajor13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nellis, Alex Porter
Nov 02, 2020 -

Bob Moore Volkswagen responded

Thank you again. We appreciate very much for the kind words!

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