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Bob Moore Volkswagen

Oklahoma City, OK

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1,145 Reviews

5 E Memorial Rd

Oklahoma City, OK

73114

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Showing 1,145 reviews

February 01, 2021

Very friendly and caring service! Truly felt like I was joining a family. I love my new car and can't wait to drive it for years to come! More

by sharpie4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Mike Nellis, Isaac Valencia
Feb 01, 2021 -

Bob Moore Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congratulations on your new car, we hope you continue to enjoy it!

January 31, 2021

Great service. Friendly staff. Nice facility. Fast. Complete. Clean. Easy and accessible. Convenient hours. Beautiful showroom. Reliable. Excellent vehicle selection. Will do business again soo More

by FMVOICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell
Jan 31, 2021 -

Bob Moore Volkswagen responded

Wow! Thank you so much for this great five-star review. We look forward to sharing this fantastic review with our team. It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Allen Samuels Volkswagen!

January 27, 2021

Seamless and Painless from test drive to taking my sweet new Audi home. This no pressure atmosphere made it exceptional. Thank you to Jeff Washburn! More

by ladonaelder
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Mike Nellis, Jeffrey Washburn
Jan 28, 2021 -

Bob Moore Volkswagen responded

Thank you for your feedback on your recent visit to Allen Samuels Volkswagen. We're glad to hear that Jeff was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new Audi!

January 22, 2021

Wonderful experience. Jeremiah was straightforward and honest. Completed 90% of the sale online. Just had to drive up, sign some paperwork and we were on our way. Staff inside the dealership was friend More

by Areedy_44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Mike Nellis, Jeremiah Sharp
Jan 23, 2021 -

Bob Moore Volkswagen responded

Thank you so much for your excellent review! We are so glad that Jeremiah had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

January 22, 2021

They had my car for over a week because they kept saying the part would be in the next day and then it wouldn’t come in. Since the part never came in they took the part off of another new vehicle to install More

by rob.roberts
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maigen Jernigan
Jan 23, 2021 -

Bob Moore Volkswagen responded

Thank you for your feedback. We are sorry to see that you weren't fully satisfied with your experience and would like to learn more. If you'd be willing to reach out to us directly, we would appreciate the opportunity to address your concerns. We appreciate your business and hope you will give us another opportunity to serve you!

January 22, 2021

Great customer service in a clean and friendly environment. I haven’t been here in over a year and your team did not disappoint. Great job Keep it up More

by RON98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Marshall
Jan 23, 2021 -

Bob Moore Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 20, 2021

Service was wonderful however I wish the experience wouldn’t have taken so long. A two hour oil change/inspection is a bit longer than I anticipated. More

by NICOLEDOYLE02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maigen Jernigan, Ryan Blackwell
Jan 20, 2021 -

Bob Moore Volkswagen responded

Nicole, Thank you for choosing Allen Samuels Volkswagen, your feedback and rating mean a lot to us. We apologize for the long service time you experienced. We're glad we were able to help, and we hope to see you again!

January 18, 2021

Jeff Washburn and the whole team here were great in helping me throughout the whole process. There was never any pressure and they were kind, professional and friendly! Jeff treated me like a old frien More

by laurenenich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Mike Nellis, Jeffrey Washburn
Jan 18, 2021 -

Bob Moore Volkswagen responded

Lauren, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff met your expectations. Congratulations on your new Tiguan! Thank you again for choosing Allen Samuels Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

January 11, 2021

The dealership was clean and organized and aesthetically pleasing. The staff an everyone I encountered was super helpful and offered me an out of this world experience. Alex, in particular, made the experie More

by dedrickkperkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Mike Nellis, Alex Porter
Jan 11, 2021 -

Bob Moore Volkswagen responded

It's fantastic to hear that Alex provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Allen Samuels Volkswagen!

January 11, 2021

Very good customer service and professionalism. It was a very pleasant experience. This was my first time at the dealership. Everyone at the dealership followed covid 19 protocols. More

by Bigtrower35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Nellis, Jeremiah Sharp
Jan 11, 2021 -

Bob Moore Volkswagen responded

It's great to hear that Jeremiah was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Allen Samuels Volkswagen!

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