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Bob Moore Volkswagen

Oklahoma City, OK

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1,145 Reviews

5 E Memorial Rd

Oklahoma City, OK

73114

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Showing 1,145 reviews

May 04, 2021

Our Salesman did such a great job very down to earth! The experience was one of the best we have ever had everything was straight forward didn’t have any problems through the whole process! Highly recommende More

by lrfrogg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Womack, Rob Voegeli, Scott Farrier
May 04, 2021 -

Bob Moore Volkswagen responded

Thank you so much for taking the time to share your feedback with us. Scott, Chris, and Rob are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 04, 2021

The sales staff and financing department were all very friendly. The buying process was painless. Their service and warranty offerings were beyond what we expected. More

by mlongley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Voegeli, James O'Mahoney
May 04, 2021 -

Bob Moore Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that James met your expectations. Thank you again for choosing Allen Samuels Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

May 03, 2021

James went above and beyond to personalize my visit; that made the whole car buying experience easy, painless, non pressured; and actually fun! We love our previous VW and are already falling in love with ou More

by larralongley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Voegeli, James O'Mahoney
May 03, 2021 -

Bob Moore Volkswagen responded

Larra, Here at Allen Samuels Volkswagen, customer satisfaction is our #1 priority. James and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

May 03, 2021

I had an appointment and waited an hour before they even got to my car. I had an issue with a seat belt a year ago. They said they needed to order the part. A year later (next oil change) it was not mentio More

by twoolley16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Desk guy
May 20, 2021 -

Bob Moore Volkswagen responded

Hello, We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind giving us a call.

May 01, 2021

Mr. Evans made me feel right at home. So glad to have visited Allen Samuels for my VW service! I’ll certainly return for my next service and when my family needs a new vehicle! 😀 More

by andrew.johnson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norris Evans, Ryan Blackwell
May 02, 2021 -

Bob Moore Volkswagen responded

Andrew, we appreciate your business and our team looks forward to serving you again soon!

April 30, 2021

My first visit to their new location. I was immediately assisted by Anthony Rounds to check in for a service appointment. As I waited for its completion, Norris Evans checked on me repeatedly and sincerely More

by RBH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Rounds, Norris Evans
May 02, 2021 -

Bob Moore Volkswagen responded

Thank you for choosing Allen Samuels Volkswagen. Your feedback and rating mean a lot to us. We're glad Anthony and Norris were able to help, and we hope to see you again!

April 29, 2021

Thought it was a bit rushed with the entire deal. Finance person wasn’t that personable - sales man was nice. Dealership was nice. Like the car. More

by Chericoke14
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Womack, Rob Voegeli
Apr 30, 2021 -

Bob Moore Volkswagen responded

It's great to hear that Chris was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Allen Samuels Volkswagen!

April 28, 2021

No pressure, very professional staff, and low key friendly environment. Sales department very knowledgeable and listen to my requirements and desires for options. Overall, a very rewarding experience More

by Siskmi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Womack, Cindy Pugliese, Darren Martin, Rob Voegeli
Apr 29, 2021 -

Bob Moore Volkswagen responded

Thank you for taking the time to share your thoughts on working with our sales team. We're glad to hear we delivered such a great experience! Congratulations on your new vehicle!

April 27, 2021

Hollie Ann is great to work with! She is patient and has wealth of knowledge about VW vehicles. She answered all my questions, even over the weekend over text! More

by mrsme0388
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hollie Ann Dixon
Apr 27, 2021 -

Bob Moore Volkswagen responded

Thank you for your business and this review. We're happy to hear Hollie Ann and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 27, 2021

Drive a 2014 beetle, I’ve always done my service other places, thought I would try Volkswagen, been in twice, very disappointing both times I’ve been in. More

by jffprc18jffprc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know any employees
May 14, 2021 -

Bob Moore Volkswagen responded

Providing a positive experience is our top priority, and we’re sorry that is not what you experienced. We'd love the opportunity to discuss your visits in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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