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Bob Moore Volkswagen

Oklahoma City, OK

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1,145 Reviews

5 E Memorial Rd

Oklahoma City, OK

73114

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Showing 1,145 reviews

June 11, 2021

It is customer friendly, clean environment, good salesperson, good service. I am pleased. I would recommend the dealership to my family and friends. I love my Jetta! More

by sunshinejsg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell
Jun 11, 2021 -

Bob Moore Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 11, 2021

Excellent customer service. My vehicle was just like new after the detailing. Very professional, hard working, and thorough. Would highly recommend this dealership to friends and family. More

by Kempershelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Rounds, Ryan Blackwell, Daniel Smith, Michael Brown, Jonah Bourn, Andy Thrift, Joseph Lechwar, Christopher Bryant
Jun 11, 2021 -

Bob Moore Volkswagen responded

Thank you so much, Shelly, for your kind words, and for taking the time to leave us this wonderful feedback!

June 10, 2021

Appointment was scheduled for 11:00. I got there a little early at 10:45. Checked in and was FINALLY done at 12:50. To make it worse technician decided he needed to adjust my seat for his convenience. Rather More

by JEFFMART9169
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Blackwell
Jun 27, 2021 -

Bob Moore Volkswagen responded

Jeff, thank you for reaching out to us and providing your contact information. A representative from our dealership will be in contact with you soon. Again, we do apologize for your long wait time.

June 10, 2021

Wait time was long and I had to see if my car was done myself, no one told me it was finished. Wasn't informed if fluids needed to be done or anything else. Just found a torn mud flap that needs to be rep More

by brittany. pham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 10, 2021 -

Bob Moore Volkswagen responded

Brittany, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 10, 2021

I found all the personnel I worked with to be very responsive to my questions. Each time I called or sent a text message I was able to speak to someone. More

by mmoley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Cody Grove, Jeremiah Sharp
Jun 10, 2021 -

Bob Moore Volkswagen responded

Thank you so much for taking the time to share your feedback with us. Jeremiah and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 10, 2021

Loved the experience , and the quality of experience was amazing and I would come back in the future too , thank you so much for the service More

by suveathak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell, Daniel Smith, Michael Brown, Jonah Bourn, Andy Thrift, Joseph Lechwar, Christopher Bryant
Jun 10, 2021 -

Bob Moore Volkswagen responded

It's great to hear that Ryan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Allen Samuels Volkswagen!

June 09, 2021

I've only been in for repair and new vehicle service work. Anthony, Ryan Blackwell, and Robert Benge have always been courteous and helpful. Also, someone greets/welcomes you at the door...nice. More

by GRAMSANDME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony at Service desk, Robert Benge, Ryan Blackwell
Jun 10, 2021 -

Bob Moore Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Allen Samuels Volkswagen.

June 07, 2021

Jeremiah was an absolute pleasure to deal with, no pressure at all. My husband and I were in and out so fast with complete purchase of new car. Thank you More

by jranard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Ryan Blackwell, Jeremiah Sharp, Bruce Marsili, Chris Womack
Jun 08, 2021 -

Bob Moore Volkswagen responded

Here at Allen Samuels Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Jeremiah and it was a pleasure having you at the dealership. We appreciate your review!

June 07, 2021

Oh my gosh my last review went through in error please use this one Jeremiah was an absolute pleasure to work with we were in and out fast and easy no pressure at all. More

by jranard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Ryan Blackwell, Jeremiah Sharp, Chris Womack
Jun 08, 2021 -

Bob Moore Volkswagen responded

We are very happy to hear that Jeremiah provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new vehicle!

June 07, 2021

Top notch customer service! Did a great job and I will certainly be back. Completed service quickly and the waiting area was comfortable and clean! More

by sara.barnes0405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell
Jun 08, 2021 -

Bob Moore Volkswagen responded

Thank you, Sara, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

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