Bob Moore Volkswagen

Had car for almost 2 weeks never called with update or returned messages. overall lack of consideration, professional and courtesy all around. Car was not ready when picked up had to be towed due to a par returned messages. overall lack of consideration, professional and courtesy all around. Car was not ready when picked up had to be towed due to a part unavailable that the service department broke during the diagnostic. More

I was treated terribly by Ryan I came in for an oil change and left with a changed oil filter old oil and a $6k bill change and left with a changed oil filter old oil and a $6k bill More

Ryan, Anthony, and Robert are so rude and sarcastic to me that I feel just like family. They listen to my stories and laugh at my jokes. Every time I drive my Wolfsburg in they are always excited to greet m that I feel just like family. They listen to my stories and laugh at my jokes. Every time I drive my Wolfsburg in they are always excited to greet me...and get a look at it...and tell me how awesome it is. The ONLY time they get more excited is when I drive the Routan SEL Premium into the service bay. They make me feel like a king! More

Everyone was very helpful and informative about my repairs. My wait time was not long and my issue resolved! I will get all my service at Allen Samuels. repairs. My wait time was not long and my issue resolved! I will get all my service at Allen Samuels. More

Purchasing a car was great but getting an oil change was a long process even with an appt. i scheduled an oil change and it took two hours. a long process even with an appt. i scheduled an oil change and it took two hours. More

The manager is absolutely amazing. Highly relational and I left feeling encouraged. It makes me want to always drive a VW! I have had a great experience every time I visit VW Edmond. I left feeling encouraged. It makes me want to always drive a VW! I have had a great experience every time I visit VW Edmond. More

Oil change tire rotate too way too long. I was waiting in lobby for hours. Yep too long of a wait for someone waiting in lobby lobby for hours. Yep too long of a wait for someone waiting in lobby More

Anthony made the difference. He is very nice, honest, quick. I will work with Anthony again. The communication from him was great. Anthony kept me informed through every step of the process. quick. I will work with Anthony again. The communication from him was great. Anthony kept me informed through every step of the process. More

Best car buying experience I’ve had! They gave me a fair offer on my trade, made sure we were comfortable during the paperwork part and did everything with a smile! I’ll recommend to friends and family offer on my trade, made sure we were comfortable during the paperwork part and did everything with a smile! I’ll recommend to friends and family More

I left with a nail in my tire and a flat the next day after service. Also didn’t receive complimentary vacuum like listed on my invoice. Other than that my service was okay. after service. Also didn’t receive complimentary vacuum like listed on my invoice. Other than that my service was okay. More