Back

Bob Moore Volkswagen

Oklahoma City, OK

4.6
1,149 Reviews

5 E Memorial Rd

Oklahoma City, OK

73114

Directions

By Type

Showing 1,149 reviews

July 15, 2021

This location has the most amazing staff. The service department goes out of the way to help me every time I go to this location. More

by EDLLOLAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Benge, Daniel Smith, Bruce Marsili, Joseph Lechwar, Christopher Bryant, Faith Goodman, Taylor Rankin, Anthony Rounds
Jul 16, 2021 -

Bob Moore Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Allen Samuels Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

July 14, 2021

Cam is one of the best salesman! He is always so helpful and informative. He did such an amazing job working on getting me a car! Would highly recommend! More

by l.maag
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameo Smith
Jul 14, 2021 -

Bob Moore Volkswagen responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Cam could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

July 14, 2021

My 80k miles manufacture recommended maintenance appointment was made ahead of time, however the service department didn’t get it ready for the service. An unexpected second visit will be needed to More

by FTSAI88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Someone served on 7/10/2021
Jul 31, 2021 -

Bob Moore Volkswagen responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 10, 2021

Isaac Valencia is an excellent employee. He helped me out to get my dream car and he explained every single detail and perks about the car I was getting. over all I was more then satisfied with my purchase. More

by Andresnieland15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Valencia
Jul 10, 2021 -

Bob Moore Volkswagen responded

Hi, Andres! Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Allen Samuels Volkswagen are glad to have you as a customer and look forward to helping your daughter pick out the right car for her when the time comes!

July 08, 2021

The sales personnel were good but the service center lacks attention to detail, we've had to come back multiple times for the same work. More

by ckmortenson2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unk, Dennis Self, Jeremiah Sharp, Darnell Small
Jul 25, 2021 -

Bob Moore Volkswagen responded

Chad, thank you for sending us your contact information. A representative from our dealership will be reaching out to you. Again, we apologize that you have not had the best experience with our service department. Hopefully, we can resolve the issue this soon for you.

July 07, 2021

David made this experience easy. He was very knowledgeable about the car and didn’t make me feel pressured. Over all everyone at the dealership was kind and appreciative of my business. Will mak More

by Herreranroger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Womack, David Labonte
Jul 07, 2021 -

Bob Moore Volkswagen responded

Thank you! David and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Allen Samuels Volkswagen.

July 01, 2021

We have had several dealings with Darren& he is Always fair& honest. Allen Samuels vw is Very Luck to have him on their team!& that being said they have been great to work with as well! We HIGHLY recommen More

by SusancantwellHamilton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I apologize but we have not met Darrens boss personally but he has been Great working w thru Darren! We are Extremely happy with how we have been treated& well taken care of!, Darren Martin
Jul 01, 2021 -

Bob Moore Volkswagen responded

Thanks for your feedback on your recent visit to Allen Samuels Volkswagen. We're glad to hear that Darren and the team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle, and we look forward to serving you again!

July 01, 2021

Jeremiah is so friendly! Great customer service! Great experience here! More

by A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Sharp, Chris Womack
Jul 01, 2021 -

Bob Moore Volkswagen responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Jeremiah and the team, and we look forward to working with you again.

July 01, 2021

Had the best car buying experience! The salesman Isaac Valencia was very nice, helpful, and knowledable. He took his time showing us all the vehicles we were interested in and even stayed late. Also thank More

by I_Lorenz09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Cody Grove, Isaac Valencia, Chris Womack
Jul 02, 2021 -

Bob Moore Volkswagen responded

It's great to hear that Isaac and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new vehicle and thanks again for choosing Allen Samuels Volkswagen!

June 30, 2021

Darren was polite, informative, knowledgeable, if there was something he wasn't sure of, he would immediately go find the info for us. He was a "No Pressure Salesman". We like that. He visited with us like More

by QB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Martin
Jun 30, 2021 -

Bob Moore Volkswagen responded

Thank you for sharing your thoughts about your experience with Darren here at Allen Samuels Volkswagen. We appreciate your business and hope to see you again soon!

...
19
...