Bob Moore Volkswagen

Anthony helped me and he was great! He was very easy to communicate with. So happy to have a VW service center closer to home. communicate with. So happy to have a VW service center closer to home. More

A great experience. I was treated as a valued customer in all stages of the sales process. Definitely will refer others to come for the experiens. in all stages of the sales process. Definitely will refer others to come for the experiens. More

I had my vehicle towed to Allen Samuels after it died a few days after having it another VW dealer for some recall work. Allen Samuels discovered the remnants of a plastic glove in the fuel tank among seve few days after having it another VW dealer for some recall work. Allen Samuels discovered the remnants of a plastic glove in the fuel tank among several issues related to the work done including the recall not being shown as completed. After I explained what happened to the service director Robert, he assured me that they would work with Volkswagen to get the repairs covered or do it out of pocket as a good will service. I can't begin to thank him and the entire team at Allen Samuels for helping me out in this nightmare that was should have been a simple recall job. They completely room care of me and returned an nice clean vehicle. I will never make the mistake of taking my vehicle to another dealer no matter how booked up Allen Samuels is. After my experience it's easy to see why so many others are taking their cars to get serviced here. More

I feel the workers did not put my car together correctly after servicing the a/c. A hose mysteriously blew as I was driving away and all the coolant came out. Now I have to wait 2 days for a new hose and wa after servicing the a/c. A hose mysteriously blew as I was driving away and all the coolant came out. Now I have to wait 2 days for a new hose and was told I have to pay additional money for this repair. More

The car was taken in as the tire was flat. Was told a new tire needed to be ordered. Said I would check to see if I could get the tire elsewhere sooner and would call back if I couldn’t find it. Called back tire needed to be ordered. Said I would check to see if I could get the tire elsewhere sooner and would call back if I couldn’t find it. Called back and asked to order it. Then no word for weeks regarding the tire. Called several times and left messages. Was told I would get a call back and then none. Finally received a call saying the tire would be in the next day. Couldn’t confirm for sure if it would be in. Tried calling, same runaround. Finally confirmed tire was there, brought car in. Waited for about 1.5 hours for tire to be replaced. Finally walked outside to find my car sitting and completely done. Had to find someone to pay. Was told it was covered under my plan, which it is not. More

They got me in quick, same day and even faster turn around time on my service work! Thank you so much. You guys are awesome. around time on my service work! Thank you so much. You guys are awesome. More

This location has the most amazing staff. The service department goes out of the way to help me every time I go to this location. department goes out of the way to help me every time I go to this location. More

Cam is one of the best salesman! He is always so helpful and informative. He did such an amazing job working on getting me a car! Would highly recommend! and informative. He did such an amazing job working on getting me a car! Would highly recommend! More

My 80k miles manufacture recommended maintenance appointment was made ahead of time, however the service department didn’t get it ready for the service. An unexpected second visit will be needed to appointment was made ahead of time, however the service department didn’t get it ready for the service. An unexpected second visit will be needed to be scheduled for it again. This is wasting time and effort on the same job. More

Isaac Valencia is an excellent employee. He helped me out to get my dream car and he explained every single detail and perks about the car I was getting. over all I was more then satisfied with my purchase. to get my dream car and he explained every single detail and perks about the car I was getting. over all I was more then satisfied with my purchase. One of my daughters is turning 18 and we will definitely come back so she can get her dream car juts like me. More