Bob Moore Volkswagen

The service was ok. The team tool my car for service and gave it back to me about an hours later for oil change and tire rotation. gave it back to me about an hours later for oil change and tire rotation. More

The service was good and every question was answered probably. The service person knew the exact problem of the car and gave the available option to solve it. probably. The service person knew the exact problem of the car and gave the available option to solve it. More

The rep Krystle was super polite, a great communicator. She talked me thru the tire rotation options and went the extra mile to find one missing valve cap! She talked me thru the tire rotation options and went the extra mile to find one missing valve cap! More

There was a definite communication breakdown that made my visit end on an unhappy note. The dealership wound up not charging me for the routine maintenance they completed, but my primary concern were some wa visit end on an unhappy note. The dealership wound up not charging me for the routine maintenance they completed, but my primary concern were some warranty repairs that were not taken care of during the four days my car sat at the dealership. The service advisor seemed to not know what was going on and that didn’t help matters. I think they’re way understaffed and overwhelmed by the volume of work. More

I called last week to schedule for a Saturday appointment due to working during the week to have them inspect my backup camera glitching. Over the phone I provided my number, email address, and issue and we due to working during the week to have them inspect my backup camera glitching. Over the phone I provided my number, email address, and issue and we agreed on Saturday at 12pm. I arrive at the location today (Saturday) and the service rep advised me that they tried to call me about them needing to cancel my appointment because they don't do diagnostics on Saturdays, however they didn't have my phone number. I provided them my number upon appointment scheduling and they even had my email on file because I received an appointment reminder. I drove 45 minutes to this location and thankfully had to have my system software updated due to an EMC issue. I asked her to go ahead and do the update which the service lady stated would be only an hour of work. I asked for a loaner but they don't do this for appointments under 3 hours. No worries, I thought... she even offered me a complimentary Lyft. I declined and got my own Uber to eat. I came back two hours later to pick up my car because she never collected my number when I left the keys with her even though she said they didn't have my number. She told me they have not even started on it and have one more car ahead of me. She then stated it would be another 30min-1 hour. So here I have spent 45 min driving here, 2 hours waiting and now 45 minutes home with no work done to my car other than taking it to the back and bringing it back to me. Poor experience and I will take my car to the Oklahoma City Volkswagen going forward. More

We live in Enid, My husband brought our 2014 Beetle to OKC for a recall notice on an airbag!! Your Dealership took care of the service in a timely manner!! My husband was back home here in Enid - shortly OKC for a recall notice on an airbag!! Your Dealership took care of the service in a timely manner!! My husband was back home here in Enid - shortly after noon!!! Thanks for taking care of our bug - More

The customer service didn’t Write down the service I required. so made me had to make two trips to able to finish car service, waste my time on driving and wait time . required. so made me had to make two trips to able to finish car service, waste my time on driving and wait time . More

The experience was decent. Only thing that kept me from rating the experience as higher was that the wait was long and there didn't seem to as much in depth information on the current status of my car. I f rating the experience as higher was that the wait was long and there didn't seem to as much in depth information on the current status of my car. I felt that I had to probe get information on my vehicle. More