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Bob Moore Volkswagen

Oklahoma City, OK

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1,145 Reviews
Call Dealership (405) 529-5600

5 E Memorial Rd

Oklahoma City, OK

73114

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Showing 1,145 reviews

September 25, 2021

Great Customer Service. I have the confidence that my Jetta is in good hands and always is going to be like new… More

by SImon Sposito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maigen, Robert Benge, Faith Goodman, Anthony Rounds
Report | Print
Sep 26, 2021 -

Bob Moore Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 25, 2021

Will never take my car back to them. They have had my car since Sept 9 More

by wenbel
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Dennis Self, Robert Benge
Report | Print
Oct 12, 2021 -

Bob Moore Volkswagen responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve.

Oct 14, 2021 -

wenbel responded

Evidently you don't care what your customers think, because you haven't done anything to correct the problem. The dealership has had my car since September 9th. The things they say to cover themselves is ridiculous. All I get is that the parts are on back order. Don't have an eta or anything. They had the parts once (so they said) and delivery person took parts back by mistake. Yeah right! Then they said they couldn't locate truck or driver to get parts back. Yeah right. Then took them over 2 weeks to reorder. Just give my money back and I will buy a different car. Will never use Allen Samuels again.

Oct 14, 2021 -

Bob Moore Volkswagen responded

We're sorry you feel this way. We don't know who you've been talking to about this but the parts are on backorder. You're more than welcome to call the other VW dealership around us and ask if they have the part you need. You know the emoji that is shrugging its shoulders, thats all we get from VW when we ask when we will be seeing this part in our dealership. If you want to give us your email address we'll be glad to send you over confirmation that there are none of these parts on this continent. We hope they helps, and we're sorry you're going through this. We're trying our best to get you this part to get you your vehicle back.

September 24, 2021

Awesome experience!!! No other dealership for me or my family! Scott Farrier was awesome as always! More

by RBENGE601
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Farrier
Report | Print
Sep 26, 2021 -

Bob Moore Volkswagen responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Scott could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

September 15, 2021

Friendly people, best Service with a very welcoming attitude and a smile on their faces that makes feel very comfortable coming back. They do the work in a timely manner and a professional way More

by sarab_alsahli
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name He was in Service Dep, Paige Stevenson
Report | Print
Sep 15, 2021 -

Bob Moore Volkswagen responded

Thank you so much for your excellent review! We are so glad that Paige and our service team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Allen Samuels Volkswagen. Please don't hesitate to reach out if you need anything else.

Sep 16, 2021 -

sarab_alsahli responded

Friendly people, best Service with a very welcoming attitude and a smile on their faces that make everyone feel very comfortable doing business with them They do the work in a timely manner and in a professional way. They even check the next day of the service with their customers just to be sure that they’re satisfied with the service they provide. I am very Satisfied having business with Allen Samuel Volkswagen

September 15, 2021

They bent over backwards to make my experience a good one. And that’s all I have to say. More

by romanwolf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
M. Jernigan
Report | Print
Sep 16, 2021 -

Bob Moore Volkswagen responded

Roman, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 14, 2021

Excellent service and customer updated.when there was a delay in completing the work on scheduled time. More

by klhdrive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paige Stevenson
Report | Print
Sep 14, 2021 -

Bob Moore Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Allen Samuels Volkswagen.

September 14, 2021

I did not have a good experience the only thing I can say is Krystal try to help me buy my car was in the shop for a month to get my A/C fixed when I finally got my car back within 2 weeks my A/C is not wor More

by dmoore68
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal
Report | Print
Oct 01, 2021 -

Bob Moore Volkswagen responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

September 13, 2021

Paige was great, just think that the oil change took a bit longer than expected. More

by MA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paige Stevenson
Report | Print
Sep 13, 2021 -

Bob Moore Volkswagen responded

Thank you for taking the time to share your thoughts on working with Paige and our team. We're glad to hear we delivered such a great experience!

September 13, 2021

Everyone is so wonderful and knowledgable here! I won’t take my car anywhere else to get serviced. More

by MichaelaB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self, Robert Benge, Domingo Garcia, Ryan Blackwell, Michael Brown, Joseph Lechwar, Christopher Bryant, Anthony Rounds, John McClain
Report | Print
Sep 13, 2021 -

Bob Moore Volkswagen responded

Michaela, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 13, 2021

They found the real issue and saved me money on the repair! I'll be back! More

by leeise.rouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan in Service, Anthony Rounds, Paige Stevenson, Krystal Evans
Report | Print
Sep 14, 2021 -

Bob Moore Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our team was able to help. Thank you for choosing Allen Samuels Volkswagen!

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