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Bob Moore Volkswagen

Oklahoma City, OK

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1,145 Reviews

5 E Memorial Rd

Oklahoma City, OK

73114

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Showing 1,145 reviews

July 18, 2024

I had a great experience at this dealership getting my new VW. Everyone I worked with from Kris in sales to John in finance were amazing. Highly recommend! More

by Tamra Gray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Moss, Kris Gray, John Freese
August 15, 2022

Some staff were friendly and kind so I won't give them 1 star, but... The service department is AWFUL. I scheduled an appointment to have it looked at (because they said if I did there would be no wait) But More

by Quilting.seamstress
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norris Evans
August 11, 2022

We bought my VW Atlas in August of 2021. We haven’t had the best experience with another VW dealership but Allen Samuels has been way more helpful! Especially Robert, the manager of the serv More

by Shannondohmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norris also was super nice, friendly, and helped entertain my two year old! , Robert Benge
August 02, 2022

The staff was wonderful, they were just VERY short handed. The fixed op manager was very understanding of our frustration with a warrantied item compromising (damaging) an unwarrantied item. He took g More

by CRISTLPONY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of names
July 21, 2022

We had a nice quiet experience, that was not long and dragged out. Everyone involved in the process was enjoyable to deal with. More

by Tony
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ash Patel
Jul 22, 2022 -

Bob Moore Volkswagen responded

Thank you, Tony. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Domingo Garcia dgarcia@asag.net

July 21, 2022

The experience received at Allen Samuels is like NO other. Not only are they extremely friendly and knowledgeable, they are efficient with their work. More

by Dylan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faith Goodman
Jul 22, 2022 -

Bob Moore Volkswagen responded

It has been a pleasure serving you, Dylan. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Allen Samuels Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

July 13, 2022

When I dropped my car off and left it there for a week, I called the day before I was expected to pick it up to see how everything was going and was told that nothing had been done on the vehicle. When I exp More

by Kelly Noon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Benge
Jul 17, 2022 -

Bob Moore Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 04, 2022

Really nice people to check you in. My favorite VW dealer! I’ll be back! More

by dlc3223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norris Evans
Jul 05, 2022 -

Bob Moore Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 01, 2022

Awesome service as always! !! All of the staff are always so kind and courteous! 5 stars all around! More

by Hpwescott88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Self
Jul 05, 2022 -

Bob Moore Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Allen Samuels Volkswagen!

July 01, 2022

Always courteous, friendly and professional service from start to finish. Keeping good track of items to be done and informing us on progress More

by Susanne Herrig
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Blackwell, Michael Brown, Andy Thrift, Christopher Bryant, Faith Goodman, Blythe Sitton
Jul 05, 2022 -

Bob Moore Volkswagen responded

Susanne, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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