Bob Moore Subaru
Oklahoma City, OK
Filter Reviews by Keyword
By Type
Showing 1,020 reviews
Sale more important than customer I was working with Aaron Scott to buy a car. We had numbers set and I was in the middle of the paperwork with the bank. The manager sent me over paper I was working with Aaron Scott to buy a car. We had numbers set and I was in the middle of the paperwork with the bank. The manager sent me over paperwork with final numbers. When the dealer Aaron called me he said they sold the car that morning and he was sorry. I did not offer full price but he did not give me the decency to call and ask if I would pay more they just sold it from under me. They are more worried about the sale than the customer. Be wary with them. The manager was completely unaware they sold the car from under me and was very apologetic. The salesman didn't seem to care. More
Fantastic experience Robert is not like any other salesman in that he is very honest and straight forward. I bought a 2016 WRX Limited from Robert recently & can't be more Robert is not like any other salesman in that he is very honest and straight forward. I bought a 2016 WRX Limited from Robert recently & can't be more pleased with the whole experience I received. While waiting for F&I and talking with him, you can tell Robert is very genuine and sincere . I would not hesitate to refer friends and family to him as well. More
We loved our sales rep, Jason Webb! My wife and I purchased a car last weekend at Bob Moore Subaru off Kelly and Memorial. We were warmly greeted by the staff, calmly and nicely asked wh My wife and I purchased a car last weekend at Bob Moore Subaru off Kelly and Memorial. We were warmly greeted by the staff, calmly and nicely asked what we were looking for, as they explained a couple of new options and features, and then had the opportunity to test-drive a car that we ended up purchasing. Jason Webb from Bob Moore Subaru was the person working with us, and we are so glad we got to work with him! He was incredibly knowledgeable about Subaru and we loved his non-aggressive approach. He simply explained several features, answered all of our questions, and allowed us to make a decision on our own. He was funny and extremely personable, so he actually made our car-buying experience fun! If you or someone you know are in the market for a new/used Subaru, we highly recommend Jason Webb and Bob Moore Subaru! More
Hassle free. No stress Hassle free and easy experience. We were searching for a used vehicle and spoke with Sam (from New Zealand) and he was fantastic. We live hour away a Hassle free and easy experience. We were searching for a used vehicle and spoke with Sam (from New Zealand) and he was fantastic. We live hour away and he took this car for a drive for us describing every detail of the vehicles handling. That just don't happen. Amazed and speaks volumes of this saleman and the dealership. We also had great experience with his associate Jason. Treated as value customer beyond words from both salesmen. We easily agreed upon price and since we had our financing already done with USAA it was a breeze. In and out in no time. Would highly recommend both these salesmen. More
Mad House Called dealer three times got no answer when trying to inquire about the car I wanted. Got an answer finally, spoke to salesman he spoke over me multi Called dealer three times got no answer when trying to inquire about the car I wanted. Got an answer finally, spoke to salesman he spoke over me multiple times when asking me about my info and what I was looking for. Instructed the salesman I would be at the store at 5pm, he acknowledged, showed up at 5pm he was on a demo had to sit there for 15 minutes waiting for keys to test drive. Bought the car the next day through my personal lender, fiancé manager tried to railroad me with financing with them seemed all nice and softspoken and I refused and wanted to do it my way. His whole demeanor changed and was rude to my wife when she went by the store. Picked the car up anyways left a graft with the store was told thank you have a good day, I was given the keys drove off. got to back to work, no dealer tag on the car and was called back to the store because I didn't sign final paperwork that no one spoke to me about ater I hand delivered the graft to a finance individual watching CNN in his office., For warning stay away from all Bob Moore dealerships except Cadillac in Norman those guys there are top notch, Cadillac personell are the best. More
Unbeatable sales and service! We have the best of both worlds at Bob Moore - price and service. We were given the best price on our 2016 Forester by far! We did our homework in We have the best of both worlds at Bob Moore - price and service. We were given the best price on our 2016 Forester by far! We did our homework in checking all the Oklahoma and other Texas dealerships - not one came near. Even more impressive is the excellent sales service provided by Robert Davis. He is knowledgeable, patient, and responsive. Robert gave us his undivided attention and genuinely cared that we got the vehicle our family needed. His honest, relaxed approach made the entire experience a joy. He consistently communicated timelines during the order and delivery process. His follow through since the sale is so remarkable that we now have three friends planning to buy from Bob Moore just because of him. Chris Johnson (Finance) took his time in clearly explaining the options available and we are confident with the service packages we purchased. The entire experience led us to believe that Bob Moore has our best interest in mind. More
Excellent Customer Service Made the Buying Process ENJOYABLE My wife and I just bought a vehicle at Bob Moore Subaru. We had already been to several dealerships and took several test drives looking for a good SU My wife and I just bought a vehicle at Bob Moore Subaru. We had already been to several dealerships and took several test drives looking for a good SUV for our family and weren't impressed with any of the dealerships we had been to. However, we went to Bob Moore Subaru and received excellent service from Mr. Craig Repanshek. Craig took the time to explain the pros and cons of the used vehicles we were considering and really made us feel comfortable. We knew right away we could trust him to assist us with our decision making. He said that he would not sell us a car that he wouldn't put his own family in. He went out of his way to ensure the car we purchased was in excellent shape for us including facilitating the minor adjustments we had requested. His demeanor was reassuring, friendly, ethical, and honest. We couldn't have had a better car buying experience. It blew away my expectations. I highly recommend buying a vehicle from Craig at Bob Moore Subaru. He's a good guy that will take great care of his customers. More
Guest Expectations....EXCEEDED! I highly recommend Bob Moore Subaru. (What's NOT to LOVE?) The sales team is fantastic, they are genuine and fair. They have wonderful communication I highly recommend Bob Moore Subaru. (What's NOT to LOVE?) The sales team is fantastic, they are genuine and fair. They have wonderful communication skills, which is a lost 'skill' these days! We are VERY pleased with our new vehicle and the service we received from, Aaron Scott and Carl Abrahms was impeccable! More
Amazing Experience I first visited Bob Moore Subaru in July. I teach at Oklahoma State and knew that once the semester started, it would be difficult for me to find tim I first visited Bob Moore Subaru in July. I teach at Oklahoma State and knew that once the semester started, it would be difficult for me to find time to test drive a bunch of cars. I told all of the dealerships I visited that day that I probably wasn't going to pull the trigger until October. Ivan and Gunnar at Bob Moore Subaru were the only two who didn't treat me like a waste of their time since they weren't going to get an immediate sale. Gunnar told me about the various models they had and we discussed which one best fit my lifestyle, then Ivan took me on a test drive in an Impreza. Overall, they spent an hour with me--even knowing that a potential sale was still three months away. Ivan kept in touch via e-mail a few times between then and now, but never in a way that felt stalker-ish. I finished the paperwork on my new Impreza a week ago, and Chris was great at getting me the best deal possible. My credit isn't stellar, but improving and he went to bat for me to lower my payments as much as possible. I went down yesterday to get ResistAll applied and Brandon was great to work with. If all car-buying experiences were this stress- and hassle-free, I think people would be a lot more enthusiastic about dealing with car dealerships. More
Great experience purchasing a new car. I felt very comfortable with the sales person and not pressured. He gave a lot of his time to let me test drive three vehicles. I felt very comfortable with the sales person and not pressured. He gave a lot of his time to let me test drive three vehicles. More