Bob Moore Subaru

Recommend with reservations Salesman, Omar Barrios, was wonderful and very knowledgeable. The weather was icy and cold. He had moved a vehicle inside for us by the time we arriv Salesman, Omar Barrios, was wonderful and very knowledgeable. The weather was icy and cold. He had moved a vehicle inside for us by the time we arrived so we didn’t have to walk through the icy parking area. We test drove the Outback and ultimately bought the vehicle he had chosen for us. I don’t know who his manager was, but the offer we got for a trade in was an absolute insult! They offered $750 for a vehicle that had a $4500-$5500 trade in value. We had thoroughly researched the value before going. My husband was so mad he almost walked out. More

Recall repair and transmission service. Very helpful, explained everything in great detail. Car was ready when promised. It was also washed and vacuumed. Even though the car wasn’t worth the Very helpful, explained everything in great detail. Car was ready when promised. It was also washed and vacuumed. Even though the car wasn’t worth the costs to repair it, I was still treated with respect and kindness. More

Great buying experience I recently purchased a new Subaru Outback from Bob Moore and it was probably the most pleasant car buying experience I have ever had. Everyone was pro I recently purchased a new Subaru Outback from Bob Moore and it was probably the most pleasant car buying experience I have ever had. Everyone was professional and polite. . Even the service department people went out of their way to make sure I was taken care of. I highly recommend Bob Moore for anyone interested in purchasing a Subaru. Not mention that I love me new Subaru! More

Efficient, professional. Friendly service. Knowledgeable. I felt comfortable trusting them for service of my Outback. I would recommend to other Subaru owners. I have deal Friendly service. Knowledgeable. I felt comfortable trusting them for service of my Outback. I would recommend to other Subaru owners. I have dealt with Brandon for a long time. More

Customer Service Everyone we encountered was friendly and professional. The car was just as they advertised. We bought it the same day. They made the experience of pu Everyone we encountered was friendly and professional. The car was just as they advertised. We bought it the same day. They made the experience of purchasing a car a pleasant one, More

Customer Service Very Lacking from the Beginning First salesman we had (CARL) chastised us for being "late"--didn't know we had a time to be there as we said we'd be coming later after we dropped the First salesman we had (CARL) chastised us for being "late"--didn't know we had a time to be there as we said we'd be coming later after we dropped the dog at the sitter's. He even texted on my phone wondering if we were there yet? (Uh, no, if we were there we would have asked for him since we were told he was the one to ask for.) He had no interest in showing us the car (a used Infiniti) and sat in the backseat on the test drive playing with his phone and texting. I finally asked, "Is there something you'd like to tell us about this car that makes it special?" Then he mentioned a couple of things, but didn't even know the price or anything about the financing. He received a call while we were driving and said, "Have them go to the customer lounge. I'll be there shortly." Well, if that wasn't a cue to turn around and go back I don't know what was. When we walked back in he introduced us to another salesman and said "If you don't mind, he will take over. There is another couple here to buy a car and they will only buy from ME so I need to go help them." He never once asked what we had to trade in or if we were interested in looking at any other cars, etc. Just rude, through and through. Second salesman was much better (MICHAEL) but the whole process felt like we were being rushed through and I have to say the only bright spot was the finance department--at first. We had a lady (LANNA) who worked to get us a really low interest rate, but then the paperwork had to be re-done THREE times--first was because she did get us a lower rate--didn't mind that. Second was because they needed paperwork signed that they'd not had signed when we were there--they brought it to the house--okay, understood that-- and the third time was because I looked through the paperwork and realized it was incomplete and had to call and ask for the rest of it. The guy I spoke with (Mark, I think his name was) argued with me and finally cut me off and said rudely that he would send it! Great. That was all I was asking for in the first place. My warranty papers. Who wouldn't want those? With all the dealerships in OKC, and the metro area, there are better choices. Should have walked away when that first salesman, CARL, acted the way he did. I wrote an email to the manager--someone named Sean, I think, and got back a little two or three line acknowledgement--no questions, no nothing. So...that will be the first and only time we will buy a car there. Next time we'll go somewhere to a dealership who is professional, courteous, and WANTS to sell us a car. Would never recommend this place to anyone. More

Service Once again Eric did a great job in evaluating everything that needed done and the work was accomplished in a professional, timely and accurate manner Once again Eric did a great job in evaluating everything that needed done and the work was accomplished in a professional, timely and accurate manner More

Great Service There are just so many good things to say about Bob Moore but it all boils down to the quality of the staff, Everyone I dealt with from check in to c There are just so many good things to say about Bob Moore but it all boils down to the quality of the staff, Everyone I dealt with from check in to check out was 5 star material. More

Great customer service Every one is always friendly ahelpful. I will definitely keep coming back. Also great coffee machine and snacks. Thank you BOB MOORE SUBARU for such Every one is always friendly ahelpful. I will definitely keep coming back. Also great coffee machine and snacks. Thank you BOB MOORE SUBARU for such a great job. More

On time scheduled minor recall issue. Reminded of another. Scheduled a time to repair a recall issue. Check in was fast and courteous. Was advised of another recall issue, and added it to be done. Waited a Scheduled a time to repair a recall issue. Check in was fast and courteous. Was advised of another recall issue, and added it to be done. Waited a reasonable time in a comfortable well-supplied waiting room. Was updated by service person during wait. Quick, no-hassle check-out. More