Bob Moore Subaru

Short and sweet! I never hesitate to take my Forester to this dealership for service. The people are friendly, knowledgeable and helpful. They are prompt with appointm I never hesitate to take my Forester to this dealership for service. The people are friendly, knowledgeable and helpful. They are prompt with appointments, respectful of my time and make sure I understand what’s been done to the car before I leave. I only wish things were more affordable! More

Finance When I purchased the vehicle I was promised a specific interest rate. However, this week I received a call from finance. They started that the rat When I purchased the vehicle I was promised a specific interest rate. However, this week I received a call from finance. They started that the rate I was quoted, and that was on my purchase agreement, was not available. The finance person got with his director and made some adjustments in order to keep the payment and terms the same as the original agreed upon amount. This was fair and do not have any problem with how they handled that part. What I do have a problem was the lack of appreciation of my taking time ot of a work day to come in and sign the new agreement. I requested a discount for the purchase of some accessories for my vehicle. I was told that the employees have to pay for their stuff and that the discount would not happen. I was not asking for a handout, just a discount. It appears to me that the person I was dealing with in finance had no concept of customer service and perception management. My perception now is that they just wanted my to come in and sign the new agreement just to get them out of a bind. There's was no consideration of my time or my schedule. Had I been able to get a discount on the accessories I would be a much happier customer and probably would not be writing this review. If you think that all I wanted was a discount on some accessories you are missing the point. It is all about managing the perception of the customer. Customers should be appreciated and not taken for granted. Which is how I felt when I left. The sales process was great, one of the best I have experienced. However, this last interaction was not as I would have hoped it would be. More

Warranty work took over a week and car was damaged by hail. Took our 2019 Outback in for a warranty work as the entire head unit stopped working and there was a recall with the gas gauge. Dealer had to order a Took our 2019 Outback in for a warranty work as the entire head unit stopped working and there was a recall with the gas gauge. Dealer had to order a replacement head unit, which took a week to arrive. Dropped off the car on Monday, March 18th to have the head unit replaced. Dealership called me that afternoon to inform me that the new head unit was also faulty, so they would have to order another one, which would take a week. Dealer offered me a courtesy car for the week, which was nice of them. On Tuesday, March 26th, the dealership called and left me a message letting me know they had a hail storm hit their dealership on Saturday, March 23rd, and my vehicle had been left outside and had extensive hail damage. They said I would need to contact my insurance company to file a claim as they would not be responsible for the hail damage. I received my car back Saturday, March 30th, with extensive hail damage. The head unit is working fine, however now the rear windows will not roll down, so the car will need to be serviced again and I will be incurring an insurance claim for hail damage. All in all, a very bad experience as I received my new car back in worse condition than I left it with them. More

Friendly and quick help Eric is a superstar in the service center. He always greets us with a smile and goes out of his way to make sure we understand the service to our Suba Eric is a superstar in the service center. He always greets us with a smile and goes out of his way to make sure we understand the service to our Subaru. He has gone above and beyond a few times to help us with rebates and insurance protections to ensure we get the coverage available to us. I leave from each experience very satisfied. More

Speedy Service This dealership doesn’t overbook their appointments and they have plenty of employees to take care of the appointments. All this adds up to very littl This dealership doesn’t overbook their appointments and they have plenty of employees to take care of the appointments. All this adds up to very little wait time. The service people are very friendly and helpful. They can help you decide what service fits into your budget at any given time. Highly recommended. More

Great experience! Aldo was respectful and attentive. I recommend Bob Moore Subaru for anyone looking to purchase a Subaru. All of the staff involved in my purchase expe Aldo was respectful and attentive. I recommend Bob Moore Subaru for anyone looking to purchase a Subaru. All of the staff involved in my purchase experience were a pleasure to work with. More

Great Victor was professional and cared about our needs. I don't think we could of had a better experience. Sorry. I do plan on returning when looking for Victor was professional and cared about our needs. I don't think we could of had a better experience. Sorry. I do plan on returning when looking for a second car. Thank you. More

Excellent service I always receive excellent service here. The work is timely and they communicate with me well. I am always pleased and they are helpful. Their work is I always receive excellent service here. The work is timely and they communicate with me well. I am always pleased and they are helpful. Their work is consistent. More

Quick courteous staff. Every visit is painless. Drop off and pick up are always a short event. If anything more is needed other than what I bring my vehicle in for, the opti Every visit is painless. Drop off and pick up are always a short event. If anything more is needed other than what I bring my vehicle in for, the option isn't just offered but explained what the benefits are. More

Good experience Simply put they did what they said they would and more. They were on time the wanted my car and they told me some things about mt warranty i didn't k Simply put they did what they said they would and more. They were on time the wanted my car and they told me some things about mt warranty i didn't know More