Bob Moore Subaru

Service experience It always goes great when i’m there. Everyone is very thorough and efficient. You’ve got a great group of people in that facility. It always goes great when i’m there. Everyone is very thorough and efficient. You’ve got a great group of people in that facility. More

Great service Lanna very professional. Brandon & Mark both very courteous & professional. Top notch crew. AJ @ BM Infinity great salesman, and honors his word with Lanna very professional. Brandon & Mark both very courteous & professional. Top notch crew. AJ @ BM Infinity great salesman, and honors his word with the reputation BM is known for. No hassles from anyone. Tremendous team. More

Very nice service people! Bad car! I have been unhappy with my much anticipated Subaru a few months after buying it off the show room floor. Constant lights needing replacement, frequen I have been unhappy with my much anticipated Subaru a few months after buying it off the show room floor. Constant lights needing replacement, frequent oil top offs needed, poor performance, even missing a tire jack the dealership would “allow me to purchase.” and a horn needing to be replace - super expensive - I have never had to replace a horn ( when the car was only 4 years old). I wanted this car and researched the safety - very disappointed . I would like to start over and buy almost anything else. When I expressed my complete unhappiness and dissatisfaction shortly after purchase- the dealership smiles and said sorry. Really! Not one bit of help with resolving problems to make the customer happy. Not one person cared I had a bran new lemon. More

Always great service I have had my car in for routine service multiple times as well as a recall this last time. The service staff is always great at explaining what they I have had my car in for routine service multiple times as well as a recall this last time. The service staff is always great at explaining what they will do and are very helpful when I have questions. More

First Time Subaru owner We have been a Kia family for a long time. But the new Subaru''s have much more to offer and better reliability. In my opinion. We came to look but d We have been a Kia family for a long time. But the new Subaru''s have much more to offer and better reliability. In my opinion. We came to look but drove a Outback home. The pricing was fair and negotiation was simple, no waiting while the salesman checked with the difficult sales manager, followed by difficult counter offers. Been almost a month as we are very pleased with our choice and plan to keep the car till the wheels fall off. :) More

Vehicle service They were very respectful and timely. Everyone that i have Dealt with up there has been amazingly nice and well versed in the area. I recommend Y’all They were very respectful and timely. Everyone that i have Dealt with up there has been amazingly nice and well versed in the area. I recommend Y’all to everyone i know More

Caring and Careful Service Department My first service experience at Bob Moore Subaru was a pleasant one. My service advisor immediately noticed the squeaking in my new Ascent which was t My first service experience at Bob Moore Subaru was a pleasant one. My service advisor immediately noticed the squeaking in my new Ascent which was the reason for my appointment. He kept in touch with me throughout a week long process as service tried to solve the problem. I appreciate how hard they worked to resolve the issue and I am pleased with the result. No squeaks! Thank ypu, Ryan! More

Forrester maintenance 2019 Good, friendly service. Acknowledgement that my purchased coverages were used in the service evaluation would have been nice. Without, makes me belie Good, friendly service. Acknowledgement that my purchased coverages were used in the service evaluation would have been nice. Without, makes me believe those were unnecessary purchases. More

Simple break squeak recall In an out; however a whole day seemed excessive. The rental agreement could be shortened and when I had only driven a short distance the fuse cover o In an out; however a whole day seemed excessive. The rental agreement could be shortened and when I had only driven a short distance the fuse cover on the drivers side fell on top of my feet. The rental was not clean. More

Recall Work Plus Took my daughter's 2012 Impreza in for recall work and an AC check.. Brandon provided us with a list of optional repairs that the car could also Took my daughter's 2012 Impreza in for recall work and an AC check.. Brandon provided us with a list of optional repairs that the car could also use, and helped me decide what was the most important safety wise, and which could wait until we decide if we are going to keep the car (or we win the lottery, whichever comes first, my daughter is rough on cars....LOL). The prices were very reasonable for the work quoted, and they went above and beyond on the repair, completing it DAYS before it was promised, and under the quote for AC repair. We also had a loaner car, and they worked with us on the scheduling so I didn't have to make extra trips from Stillwater unnecessarily. Loved the experience, will use them again any time I need help with either of my Subarus! More