Bob Moore Subaru

Great service Very best service and facility. I will always buy at Bob Moore Subaru. my Forester is the very best car that I have ever owned. Very best service and facility. I will always buy at Bob Moore Subaru. my Forester is the very best car that I have ever owned. More

2 Recalls and 6 month service As always, Brandon Allison has been my service rep on both of my Outbacks (2010 and 2018) and I have always been treated with a friendly smile and han As always, Brandon Allison has been my service rep on both of my Outbacks (2010 and 2018) and I have always been treated with a friendly smile and handshake. I would like to thank him for that. He has responded with a calm dignity to any questions I sometimes have. More

Service Always prompt and friendly. Easy to schedule online. Fun to look at the new models. Highly recommend working with Aaron and Eric. Happy customer here. Always prompt and friendly. Easy to schedule online. Fun to look at the new models. Highly recommend working with Aaron and Eric. Happy customer here. More

great service I'm always happy to get great service and see my friends, always reffering people who are interested in a great car and. service to match. I'm always happy to get great service and see my friends, always reffering people who are interested in a great car and. service to match. More

Oil change and air bag replacement Service dept is organized well and comfortable if I wait. We have two Subarus and always recommend our service department. The staff are helpful and f Service dept is organized well and comfortable if I wait. We have two Subarus and always recommend our service department. The staff are helpful and friendly. We have used Brandon for years and he is the best. More

Airbag replacement They were very professional in their scheduling and when I brought the vehicle in they seamlessly handed me a loaner for the day without any hesitatio They were very professional in their scheduling and when I brought the vehicle in they seamlessly handed me a loaner for the day without any hesitation. It was the only work done. They treated me like a paying customer even though it was a recall. Can’t ask for more. Service manager was very positive, as was the back office staff. More

Love my Outback Great dealership, friendly sale people. Not pushy and there to answer questions. They even schedule you for a learning/training session on how to op Great dealership, friendly sale people. Not pushy and there to answer questions. They even schedule you for a learning/training session on how to operate your vehicle. More

Excellent Everyone we talked to was very helpful & pleasant . We live 3 hrs away & they gave us a 2019 Legacy as a loaner for a week. They have kept their word Everyone we talked to was very helpful & pleasant . We live 3 hrs away & they gave us a 2019 Legacy as a loaner for a week. They have kept their word on they will do for us to take care of our vehicle. More

Poor Customer Service My vehicle is still under warranty, and this dealership is closest to my home. I dread taking my car in for service because the Service Team does not My vehicle is still under warranty, and this dealership is closest to my home. I dread taking my car in for service because the Service Team does not listen to my concerns or issues. The last time I took my car in, I received a call from Mark stating that I needed to have my spark plugs replaced. Which is interesting, because I had them replaced less than 5k miles from my last service. Good customer service would have been... Mark asking me if I had my spark plugs replaced because he didn’t show record in their file. Instead of the approach he took. This is just one example of many. More

Disappointed After Purchase Great experience when at the dealership purchasing the car. Post visit, things did not go as planned. Financing of vehicle didn’t happen after a month Great experience when at the dealership purchasing the car. Post visit, things did not go as planned. Financing of vehicle didn’t happen after a month of owning the vehicle, payment date discussed during financing wasn’t the same, and overall the process was very dis-organized. Only reason they knew the financing hadn’t occurred was because I notified them after my bank said they hadn’t received anything yet. The quality of the purchase is great and the one service experience I had was excellent, but the documentation/financing experience was very poor. More